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antoinechab
antoinechab
New Participant
January 9, 2018
Answered

AI use the wrong GPU, how to switch it?

  • January 9, 2018
  • 3 replies
  • 31122 views

Hello  and happy new year everybody,

I have a Lenovo P40 YOGA with a NVIDIA QUADRO m500m but it has also an INTEL HD graphic 520. Illustrator is using the Intel card instead of the NVIDIA. When i go to Edit/Preference/performance i can't switch it.

I have a preview problem with this gpu, the thin strokes are not well displayed . When i switch to CPU preview I don't have this problem. Here a picture of CPU and GPU preview. I have  installed the lastest driver and the Quadro m500m is well recognized by other software (Rhinoceros 3D). Do you know how to solve this problem?
Thank you

    This topic has been closed for replies.
    Correct answer Mark van der Schyff

    Hi,

    I spent 2 days figuring this out for my AMD Radeon HD 8500M.

    When using a laptop that has a GPU as well as HD Graphics, the performance is switched using software from the HD Graphics to your GPU.

    In my case, AMD uses "AMD Radeon Settings" or "AMD Catalyst Control Center"

    In order for Adobe Illustrator to detect my GPU I had to add the application to the "Switchable Graphics" feature within the AMD Radeon Settings application. This application is installed along with your GPU drivers.

    Turns out it's not as simple as adding the Illustrator.exe from your installation path.

    You have to select the following file and add it to your "switchable graphics" and set it to "High Performance". Worked for me and now AI picks up my AMD Radeon HD 8500M Graphics Card.

    \\Program Files\Adobe\Adobe Illustrator CC 2019\Support Files\Contents\Windows\AIGPUSniffer.exe

    Hope this spares, anyone else with a similar situation, 2 days of irritation in the future.

    Regards,
    Mark

    3 replies

    Mark van der Schyff
    Mark van der SchyffCorrect answer
    New Participant
    March 15, 2019

    Hi,

    I spent 2 days figuring this out for my AMD Radeon HD 8500M.

    When using a laptop that has a GPU as well as HD Graphics, the performance is switched using software from the HD Graphics to your GPU.

    In my case, AMD uses "AMD Radeon Settings" or "AMD Catalyst Control Center"

    In order for Adobe Illustrator to detect my GPU I had to add the application to the "Switchable Graphics" feature within the AMD Radeon Settings application. This application is installed along with your GPU drivers.

    Turns out it's not as simple as adding the Illustrator.exe from your installation path.

    You have to select the following file and add it to your "switchable graphics" and set it to "High Performance". Worked for me and now AI picks up my AMD Radeon HD 8500M Graphics Card.

    \\Program Files\Adobe\Adobe Illustrator CC 2019\Support Files\Contents\Windows\AIGPUSniffer.exe

    Hope this spares, anyone else with a similar situation, 2 days of irritation in the future.

    Regards,
    Mark

      K
      kashish_0123
      New Participant
      May 12, 2019

      worked for me as our graphic card is same..thank you

      Jacarlin
      Jacarlin
      New Participant
      January 2, 2020

      Works for me too

       

      https://www.dropbox.com/s/j63j93hvzpaggzv/explorer_2020-01-02_12-48-58.png?dl=0

       

      I set this two file

       

      https://www.dropbox.com/s/02y3vznw7dg14rj/NVIDIA_Share_2020-01-02_12-49-59.png?dl=0

       

      to use my nvidia and it resolve the problem

      W
      wolflass
      New Participant
      January 6, 2019

      Hello there,

      (My Laptop is set to German, but I hope you can understand, what the screenshot shows.)

      My Dell XPS 15 9570 was also using the Intel Graphics for Illustrator, however I found how to change it:

      -go to the Windows 10 settings and search for the Graphics Settings

      -then you click "browse" (German: Durchsuchen) and search for the Illustrator programme file

      "C:\Program Files\Adobe\Adobe Illustrator CC 2019\Illustrator.exe"

      -then, when the AI-Symbol appears in the list (as on the screenshot) you click on it and press "options"

      -now the small "Graphics Specifications" window appears and both GPU's are listed.

      -pick the better one (not the one with Intel, take the GeForce GTX or Quadro) and press save.

      Now Illustrator should be using the Tesla instead of the Hyundai.

      I hope I could help, I'm new to Illustrator

      Wolf form Austria

        M
        mara_aa_
        New Participant
        April 13, 2020

        This worked for me! Thank you.

        Monika Gause
        Monika Gause
        Adobe Expert
        January 9, 2018

        Maybe #3 in here: Troubleshoot GPU performance in Illustrator

        antoinechab
        antoinechabAuthor
        New Participant
        January 9, 2018

        thanks Monika I will check it

        wrensauer
        Community Manager
        wrensauerCommunity Manager
        Community Manager
        January 18, 2018

        Hi Antoinechab,

        Did Monika's suggestion solve the GPU issue for you or are you still having trouble? Let us know if you need further assistance.

        Best,

        Wren

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