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Ai version 27.6.1 rotating linked files without me asking it to do this.

Community Beginner ,
Jun 16, 2023 Jun 16, 2023

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Just updated Adobe Illustrator to version 27.6.1.

Upon opening an existing, saved file which I have already been working on for several months, two of the  linked files (photos) are now rotated 90 degrees and no longer match up with the layers I have already drawn in above the linked files.  Does anyone know what is going on?  Is there a fix for this, or is this something that was accidentally "broken" with the update to version 27.6.1?  I've never encountered this previously.

Thank you to anyone who is willing to help.

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Community Expert ,
Jun 16, 2023 Jun 16, 2023

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THose photos, can you please tell us more about them? Which file format are they in? Have they been taken with a smartphone?

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Community Beginner ,
Jun 20, 2023 Jun 20, 2023

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The two photos which have been mysteriously rotated are both jpeg files.  They were taken in February 2023 using my iphone X.  At that time, I emailed them from my iphone X to my imac, and then did "file -> place" to put them on a background layer for use as a reference/guide for drawing vector art in Adobe Illustrator.

Both of these jpeg photos/files behaved fine until I updated to Ai 27.6.1 on Thursday, 06/15/2023.  The next morning, 06/16/2023, when I launched Ai and opened my doc, these two jpegs had been rotated.  I cannot undo this rotation because I did not "do" it in the first place.  Thank you for your willingness to assist me.

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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I would suggest you open the files in Photoshop, rotate them upright and then use "Save as" to save them as new files. 

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New Here ,
Nov 12, 2023 Nov 12, 2023

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It's probably a bug on Illustrator's side.

 

<Sample image>
Taken with iPhone 11(Photographed vertically)
On iPhone, the default orientation is landscape, and if the photo is taken vertically, it will be rotated 90 degrees as an attribute (Orientation=6)

 

<Reproduction steps>
1. Arrange and save images taken with iPhone at 27.5 or below or 27.8.1 or above.
2. Unintended rotation occurs when opening with 27.6.1 or 27.7

or

1. Arrange and save images taken with iPhone on 27.6.1 or 27.7
2. Unintended rotation will occur if opened below 27.5 or above 27.8.1

 

<Result>

27.5 No Rotate
27.6.1 Rotate
27.7 Rotate
27.8.1 No Rotate
27.9 No Rotate
28.0 No Rotate

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New Here ,
Nov 12, 2023 Nov 12, 2023

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Fix up

 

1. Arrange and save images taken with iPhone at 27.5 or below or 27.8.1 or above.
2. Unintended rotation occurs when opening with 27.6.1 or 27.7

 

27.5 No Rotate
27.6.1 Rotate
27.7 Rotate
27.8.1 No Rotate
27.9 No Rotate
28.0 No Rotate

 

or

 

1. Arrange and save images taken with iPhone on 27.6.1 or 27.7
2. Unintended rotation will occur if opened below 27.5 or above 27.8.1

 

27.5 Rotate
27.6.1 No Rotate
27.7 No Rotate
27.8.1 Rotate
27.9 Rotate
28.0 Rotate

 

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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If you want to report it to the Illustrator team, please do so at https://illustrator.uservoice.com

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Explorer ,
Jan 28, 2025 Jan 28, 2025

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The bug persists in the current version (29.2.1) on iMac 5K (2017) running Ventura 13.7.2.

When placing (importing) an image with a rotated orientation in the EXIF data, Illustrator correctly applies the rotation. However, every time the file is reopened, Illustrator re-applies the EXIF rotation to the image, even if it was already corrected and saved.

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Participant ,
Feb 10, 2025 Feb 10, 2025

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I am now having this same issue with the latest Illustrator version 29.2.1. Some placed images are randomly rotate 90˚, 180˚ when I reopen an Illustrator document.

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Community Expert ,
Feb 10, 2025 Feb 10, 2025

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WHat kind of images? Photos directly from a phone?

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Participant ,
Feb 10, 2025 Feb 10, 2025

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@Monika Gause Yes from the metadata, it appears they were taken from a smart phone (outside, onsite). They've been provided to me as .jpg right side up. Metadata: iPhone 13, 12 Pro

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Community Expert ,
Feb 10, 2025 Feb 10, 2025

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Can you open them in Photoshop, then save them as new files and then place them?

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Participant ,
Feb 10, 2025 Feb 10, 2025

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I just did after you mentioned if they were from a phone. I work with +hundreds of images. As of late is the first time I've experienced this. I don't think opening up every file and resaving them this is a viable solution especially when it wasn't and issue before.

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Community Expert ,
Feb 10, 2025 Feb 10, 2025

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@Linda.R.Smith  schrieb:

As of late is the first time I've experienced this. 


 

It doesn't happen with all images.

I#ve also seen it happening from time to time but not generally.

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Community Beginner ,
Feb 11, 2025 Feb 11, 2025

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I'm having this same issue on 29.2.1.

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Explorer ,
Feb 14, 2025 Feb 14, 2025

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LATEST

I just updated to Illustrator 29.3, looks like the bug is fixed.

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