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Ai version 27.6.1 rotating linked files without me asking it to do this.

New Here ,
Jun 16, 2023 Jun 16, 2023

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Just updated Adobe Illustrator to version 27.6.1.

Upon opening an existing, saved file which I have already been working on for several months, two of the  linked files (photos) are now rotated 90 degrees and no longer match up with the layers I have already drawn in above the linked files.  Does anyone know what is going on?  Is there a fix for this, or is this something that was accidentally "broken" with the update to version 27.6.1?  I've never encountered this previously.

Thank you to anyone who is willing to help.

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Community Expert ,
Jun 16, 2023 Jun 16, 2023

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THose photos, can you please tell us more about them? Which file format are they in? Have they been taken with a smartphone?

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New Here ,
Jun 20, 2023 Jun 20, 2023

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The two photos which have been mysteriously rotated are both jpeg files.  They were taken in February 2023 using my iphone X.  At that time, I emailed them from my iphone X to my imac, and then did "file -> place" to put them on a background layer for use as a reference/guide for drawing vector art in Adobe Illustrator.

Both of these jpeg photos/files behaved fine until I updated to Ai 27.6.1 on Thursday, 06/15/2023.  The next morning, 06/16/2023, when I launched Ai and opened my doc, these two jpegs had been rotated.  I cannot undo this rotation because I did not "do" it in the first place.  Thank you for your willingness to assist me.

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Community Expert ,
Jun 21, 2023 Jun 21, 2023

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I would suggest you open the files in Photoshop, rotate them upright and then use "Save as" to save them as new files. 

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New Here ,
Nov 12, 2023 Nov 12, 2023

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It's probably a bug on Illustrator's side.

 

<Sample image>
Taken with iPhone 11(Photographed vertically)
On iPhone, the default orientation is landscape, and if the photo is taken vertically, it will be rotated 90 degrees as an attribute (Orientation=6)

 

<Reproduction steps>
1. Arrange and save images taken with iPhone at 27.5 or below or 27.8.1 or above.
2. Unintended rotation occurs when opening with 27.6.1 or 27.7

or

1. Arrange and save images taken with iPhone on 27.6.1 or 27.7
2. Unintended rotation will occur if opened below 27.5 or above 27.8.1

 

<Result>

27.5 No Rotate
27.6.1 Rotate
27.7 Rotate
27.8.1 No Rotate
27.9 No Rotate
28.0 No Rotate

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New Here ,
Nov 12, 2023 Nov 12, 2023

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Fix up

 

1. Arrange and save images taken with iPhone at 27.5 or below or 27.8.1 or above.
2. Unintended rotation occurs when opening with 27.6.1 or 27.7

 

27.5 No Rotate
27.6.1 Rotate
27.7 Rotate
27.8.1 No Rotate
27.9 No Rotate
28.0 No Rotate

 

or

 

1. Arrange and save images taken with iPhone on 27.6.1 or 27.7
2. Unintended rotation will occur if opened below 27.5 or above 27.8.1

 

27.5 Rotate
27.6.1 No Rotate
27.7 No Rotate
27.8.1 Rotate
27.9 Rotate
28.0 Rotate

 

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Community Expert ,
Nov 13, 2023 Nov 13, 2023

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If you want to report it to the Illustrator team, please do so at https://illustrator.uservoice.com

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