All my Team experiencing crashes of Illustrator and Photoshop after new update

Forum|Forum|3 years ago
November 29, 2022
3 replies
672 views

Hi, all of my team are experiencing crashes of both Illustrator and Photoshop since the recent updates, we are all on the most up to date mac system, why is this happening? We are all so sick of this holding up and slowing us down

Performance

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Anshul_Saini

Community Manager

Hi @jessicas42149918,

We are sorry to hear about the crashing & delayed response. Would you mind trying the steps on this helpx article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)?

If you get Illustrator crash reporter on a crash, then would you mind submitting the crash report as suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? This would help us investigate the crash.
While submitting the crash report, please use the same email address with which you are signed in on this community or share your teammates' email(s) via DM with me. This will help us find the crash report and assist accordingly.

Also, would you mind describing the scenarios in which the crash is happening for you and your team? Does it happen while working, using a particular tool/ effect, or after performing an action like save, export, etc.?

Let us know how it goes. We will be looking forward to your response.

Thanks,
Anshul Saini

J

jessicas42149918Author

Participant

Hi Monika, sorry can you delete my last message please? I didn't realise when I replied through an email that it would post my full name, email and work phone number, thats not info I want on in a public forum...