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All my Team experiencing crashes of Illustrator and Photoshop after new update

New Here ,
Nov 29, 2022 Nov 29, 2022

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Hi, all of my team are experiencing crashes of both Illustrator and Photoshop since the recent updates, we are all on the most up to date mac system, why is this happening? We are all so sick of this holding up and slowing us down

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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Please tell us about your hardware and system setups.

From which to which version did you update Illustrator?

When does the crash happen? When launching the apps? WHen opening files? Something else?

 

About Photoshop: please ask in the dedicated forum: https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop?page=1&sort=latest_replies&lang...

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New Here ,
Nov 29, 2022 Nov 29, 2022

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Hi Monika, sorry can you delete my last message please? I didn't realise when I replied through an email that it would post my full name, email and work phone number, thats not info I want on in a public forum...

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

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I'm sorry, I cannot do that, but I have made moderators aware.

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Adobe Employee ,
Dec 06, 2022 Dec 06, 2022

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Hi @jessicas42149918,

 

We are sorry to hear about the crashing & delayed response. Would you mind trying the steps on this helpx article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html)?

 

If you get Illustrator crash reporter on a crash, then would you mind submitting the crash report as suggested in this helpx article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html)? This would help us investigate the crash.
While submitting the crash report, please use the same email address with which you are signed in on this community or share your teammates' email(s) via DM with me. This will help us find the crash report and assist accordingly.

 

Also, would you mind describing the scenarios in which the crash is happening for you and your team? Does it happen while working, using a particular tool/ effect, or after performing an action like save, export, etc.?

 

Let us know how it goes. We will be looking forward to your response.

 

Thanks,
Anshul Saini

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