Skip to main content
Participating Frequently
February 27, 2025
Question

Alt+ my mouse wheel to zoom

  • February 27, 2025
  • 2 replies
  • 546 views

with last updates, versione 23.3.1

Alt+ my mouse wheel to zoom is really slow; it freeze and then restart

 

Anyone with same problem?

2 replies

Participating Frequently
February 27, 2025

If I set View>Outline
zero problem.

ps.

sorry for too many messages in few minutes

Monika Gause
Community Expert
Community Expert
February 27, 2025

Which system is it?

What mouse is it? Does that mouse need a special driver?

Participating Frequently
February 27, 2025

the problem in when you scoll with mouse wheel, also without holding alt key.
It starts to scroll (up or down) and after the first step freeze for about 2 seconds and then continue to scroll

Anshul_Saini
Community Manager
Community Manager
March 17, 2025

Disabling the GPU makes it work normally (though more slowly, of course),
so the problem is there. The type of mouse has nothing to do with it.

I also tried updating all possible drivers...
The only thing that actually changed was the Illustrator version.
Let’s hope they fix it.

thanks for your reply

 


Hi @giannicapone_com,

 

Thank you for sharing the details and for your patience. I understand how frustrating this can be, and I appreciate you thoroughly troubleshooting the issue.

 

As Monika asked, are you using a special driver for your mouse? If so, are you using the Logi options app from Logitech for your Logi MX ERGO?

 

To help us investigate further, could you please provide:

1. A screen recording showing the issue in action.

2. Your system specifications in detail.

3. where your file is saved (e.g., local drive, network, or external storage).

4. GPU driver version

 

This information will help the product team identify the root cause. I'm looking forward to hearing from you!

 

Best,

Anshul