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giannicapone_com
Participating Frequently
February 27, 2025
Question

Alt+ my mouse wheel to zoom

  • February 27, 2025
  • 2 replies
  • 546 views

with last updates, versione 23.3.1

Alt+ my mouse wheel to zoom is really slow; it freeze and then restart

 

Anyone with same problem?

    2 replies

    G
    giannicapone_comAuthor
    Participating Frequently
    February 27, 2025

    If I set View>Outline
    zero problem.

    ps.

    sorry for too many messages in few minutes

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    February 27, 2025

    Which system is it?

    What mouse is it? Does that mouse need a special driver?

    G
    giannicapone_comAuthor
    Participating Frequently
    February 27, 2025

    the problem in when you scoll with mouse wheel, also without holding alt key.
    It starts to scroll (up or down) and after the first step freeze for about 2 seconds and then continue to scroll

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    March 17, 2025

    Disabling the GPU makes it work normally (though more slowly, of course),
    so the problem is there. The type of mouse has nothing to do with it.

    I also tried updating all possible drivers...
    The only thing that actually changed was the Illustrator version.
    Let’s hope they fix it.

    thanks for your reply

     


    Hi @giannicapone_com,

     

    Thank you for sharing the details and for your patience. I understand how frustrating this can be, and I appreciate you thoroughly troubleshooting the issue.

     

    As Monika asked, are you using a special driver for your mouse? If so, are you using the Logi options app from Logitech for your Logi MX ERGO?

     

    To help us investigate further, could you please provide:

    1. A screen recording showing the issue in action.

    2. Your system specifications in detail.

    3. where your file is saved (e.g., local drive, network, or external storage).

    4. GPU driver version

     

    This information will help the product team identify the root cause. I'm looking forward to hearing from you!

     

    Best,

    Anshul

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