Alt+ scroll zoom not working

[Ofir2443]

My alt+scroll zoom option is not working and instead it just scrolls up/down

I have AI 2020 on windows 

Please help me 🙏🏻

[Monika Gause]

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@Ofir2443  schrieb:

My alt+scroll zoom option is not working and instead it just scrolls up/down

I have AI 2020 on windows 

Please help me 🙏🏻

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How is the scrollwheel set up in the preferences?

Do you perhaps have something installed that intercepts keystrokes?