AMD Radeon pro 5500XT 8gb compatibility with illustrator

Report · Jun 10, 2022

Hi could someone tell me if the AMD Radeon pro GPU 5500XT 8gb would work with Adobe illustrator? I just bought a 2020 imac 27 inch with this GPU and read that people have had crashing issues due to GPU. Is this accurate?
I first bought the m1 pro MacBook which would keep crashing , and give the beach ball forever. Was told m1 is having compatibility issues with illustrator. Have tried speaking to Adobe for two weeks, I keep requesting for someone to give me an answer, I never get a call back. The technicians I speak to have no idea. Still waiting for a senior to call me. Don't think that's going to happen. Have called more than 20 times. So went out and bought an intel Mac . Which now I'm scared to open as the GPU might not be compatible.

Also would anyone know why the following occurs. When using the pattern tool to create patterns, after I press done, illustrator goes back to the original art board, but eats half of the motifs on the art board. Ruining my original designs.
Thank you appreciate some advice.

Report · Jun 14, 2022

Hi @shanice24820425yiyc,

I am sorry to hear about your experience. This is not the experience we want you to have. AMD Radeon Pro 5500 XT 8 GB is a supported GPU to run Illustrator. However, I can't comment on its performance, but on paper, it performs well. You have mentioned that you get too many beach balls and the app crashed a lot on M1 Pro Macbook. Illustrator has been compatible with M1 chips for almost a year now and works well. But it varies from user to user.

Would you mind confirming if you are working with files that are saved on Network Drive/ Server, Shared Folder, or External HDD) when beachball or crashing happened? What was the last action performed or tool/ effect used before Illustrator crashed or beachball started happening?

Also, please share screenshots of the artboard after creating a pattern. It will provide us with more insight & clearer picture of what is happening.

We are here to help. We just need more info.

Thanks & Regards,

Anshul Saini

Report · Jun 15, 2022

Hi Anshul. Thank you so much for replying. I had read on the Adobe website for illustrator system requirements (updated this year) the compatible graphics cards and the AMD Radeon pro 5500xt wasn't listed. Also another person said the same thing. I've provided screenshots for this. Has this now changed?
Each time I would call Adobe about the beach ball with the M1 pro they would say, many people are having the same issues with these new chips. That's why I thought I need to buy something with the intel chip. The freezing would happen doing anything. I then opened a new account downloaded Adobe again. It said it had to download Rosetta. Which I thought it shouldn't need this anymore. Found it more stable than other account. But would freeze when saving to png in particular, expanding, exporting and using the pattern tool especially with 7x7 or 9x9. Lots of lag in pattern tool. Once it starts to give me the beach ball, then a simple move will give me the beach ball. Always working with documents saved to computers hardive / desktop.
I have provided two screenshots showing how illustrator eats motifs after pressing done or cancel, after using the pattern tool. It happens with text and images. These examples are both texts. First example I had the text ' James' typed twice. When exited pattern tool it ate most of the second 'James' text that was brown and filled it with the Noah's ark image.
The second example I had the word Alexander typed twice. Moved one off the art board thinking it only eats motifs on the art board. When exited pattern tool it ate most of the word Alexander which was on the side of the Artboard. This has happened with images as well. Which is frustrating as I didn't have copies of the images and when pressed undone they wouldn't come back? Is this a bug? Really would like to know why this happens? Thank you

Report · Jun 22, 2022

Hi can someone respond to my last reply please. Thanks

Report · Jun 22, 2022

Hi I also have a video to demonstrate what happens when I cancel or click done exiting the pattern tool.

Report · Jul 04, 2022

Hi @shanice24820425yiyc,

Thanks for getting back to me and sharing the details. I am sorry for the delayed response. I will assist you with your queries one by one.

1. Compatibility of AMD Radeon pro 5500xt - I assure you this is a compatible GPU. The screenshot you have shared is of GPU compatibility under Windows system requirements.

In the case of Mac devices, 1GB or above VRAM is required. Any Mac model GPU which has 1 GB of VRAM or above is compatible with Illustrator.

2. Apple silicon Compatibility (M1 Chip) - Illustrator v25.3 or above is compatible with the Apple silicon (M1 Chips).

Please ensure you are running the latest v26.3.1 of Illustrator and v12.4 of macOS for optimal performance.

3. Pattern tool issue - I checked at my end on both M1 & M1 pro Macbooks and was unable to replicate the issue.
Would you mind sharing a sample file with the pattern you have created? We will check at our end.

Also, please check after pressing the cmd+e shortcut motifs reappears or not.

I will be looking forward to your response.

Regards,

Anshul Saini

Report · Jul 14, 2022

Hi Anshul. I shared the file with the email sharewithai@Adobe about a month ago. But haven't heard from anyone. How else can I send the file due to privacy? Thanks

Report · Jul 14, 2022

Hi Anshul it was sent on the 27/6/22 at 8:18pm to sharewithai@adobe.com. Are you able to retrieve from here? I don't use Adobe creative cloud for files.

Report · Jul 14, 2022

I tried cmd +e but it made no difference. Nothing changed in the file.

Report · Jul 15, 2022

Hi @shanice24820425yiyc,

Thanks for trying the steps. I retrieved the file and checked it. There are no GPU issues affecting the file. It seems you typed "Shanice" and accidentally filled it with patten instead of solid color. That's why it looks like motifs are half eaten. Attaching a couple of small recordings showcasing the issue.

Let me know if that helps you resolve the issue. If not, please feel free to reach out. I'd be happy to help.

Regards,

Anshul Saini

Report · Jul 16, 2022

Hi Anshul. It's definitely filled with solid colour when I type the text. Then I select the text to make a pattern with object, pattern , make. It's on exit of this tool, when I press cancel or done. Whatever is on the artboard appears eaten. It automatically does this. I don't fill it with pattern, like you said. It even happens with images. I will try and send the files for you to see through share with ai. That's why I feel it's doing something out of my control. Like a bug. Thanks so much .

Report · Jul 18, 2022

Hi Anshul I just used the same file with the word shanice in it and replicated the same issue. I'm not accidentally filling the text with pattern. It's as soon as I click done or cancel on the pattern tool. Whatever was selected initially to create the pattern in the artboard, then automatically gets filled with the new pattern. It shouldn't be doing this. You can try this yourself. Type and Select a word to create a pattern using the pattern -make tool and see what happens. It doesn't happen all the time. But I'm sure if you try a few times it will happen in this file. I can't find the file it happened to with images. But I did find another file where it happened to the text part of the pattern. I will share with share with ai.

Report · Jul 18, 2022

Hi Anshul file was too big to send so sent a screenshot to share with ai.

Report · Jul 20, 2022

Hi @shanice24820425yiyc,

Thanks for trying. I saw the screenshot. I am unable to replicate the issue on my end. Would you mind trying resetting Illustrator preferences manually? If that doesn't help, then along with resetting preferences manually, uninstall Illustrator using the CC Cleaner tool & reinstall it again from the Creative Cloud Desktop app.

I hope it helps!

Thanks & regards,

Anshul Saini

Report · Jul 20, 2022

Hi Anshul

this is something that's been happening for over a year now. I had tried resetting preferences. I had installed clean versions of illustrator on two new computers. Started happening on an older MacBook Pro. Then bought the new m1 pro laptop and iMac. Still happened. Even created a new account . Thinking it's the account., but still happened. Not sure what else to do. Did you try to replicate using my file with Shanice text in it? As this happened on 3rd attempt for me, the last time I sent you a message. Thanks

Report · Jul 22, 2022

Hi @shanice24820425yiyc,

Thanks for confirming that. I am afraid this is not replicable at our end. I have tried replicating the issue for a couple of days on different machines but couldn't reproduce the issue. Would it be possible for you to have a remote session with us, and we will further investigate the issue? If yes, please send me your Adobe ID, Country & Timezone, phone number with country code, and at least two preferred days (excluding Saturday & Sunday) and time frames for a call over a private message.
To send a private message, click my profile picture and use the " Send a message" button.

Looking forward to your response.

Regards,

Anshul Saini

Report · Dec 18, 2022

I am also having GPU compabatibilty issues. Illustrator crashing/hanging. I can't do transparency. AMD Radeon Pro 16 GB ram and and 6 core processor.

Report · Dec 28, 2022

Hi @Lisl27618698v4aj,

Thanks for reaching out. Would you mind elaborating on the issue you are facing? Is GPU greyed out, or are you getting errors, or are you facing issues while working on some specific files? Also, would you mind sharing the system & GPU specs and the exact version of OS & Ai?

I would suggest resetting Illustrator preferences and updating GPU drivers if you are using a windows machine. Also, I would recommend updating both OS & Ai to the latest version.

Let us know how it goes. I will be looking forward to your response.

Thanks,

Anshul Saini

AMD Radeon pro 5500XT 8gb compatibility with illustrator

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