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P-Room
Participant
April 4, 2024
Question

an unknown error is detected illustrator

  • April 4, 2024
  • 1 reply
  • 649 views

I'm facing this problem while saving files however I tried all ways thar posted on Adobe community 

 

 

    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 4, 2024

    So you have a corrupt file?

    First of all you need to come up with a backup strategy now. Never rely on only one copy of a file.

     

    As for the corrupted file: maybe @Anubhav M can have a look at it? Don't expect magic to happen. But maybe they can recover your file.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 12, 2024

    Hello @P-Room,

    We understand that encountering technical issues can be frustrating. Would you mind providing some details about the circumstances under which these files were saved or edited and the location of the files where they were stored? For example, were there any unexpected Illustrator crashes, sudden app closures, system shutdowns, or power cuts during the editing process?

     

    Also, kindly share a public link to a sample file after uploading it to Dropbox, Google Drive, etc., so we can check it on our end. Although we cannot guarantee a successful recovery, we will try our best to do so.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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