Animated Zoom Stops Working - Illustrator 2024 & 2025 on macOS Sonoma 14.5

Hello @Provolone Wolf, @Stein Franken,

I'm sorry to hear you're having the same problem with Illustrator. Would you mind sharing some more information to be able to help you with this scenario:

For macOS computers:

1) AISniffer file

- Close all Adobe applications

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: Users/YOUR USERNAME/Library/Preferences/Adobe Illustrator #(version Number)Settings > AISniffer

2) System Report

- You can generate it from the Apple icon > About This Mac > System Report > Save to the desktop.

For Windows computers:

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

Please upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

Also, kindly confirm if Illustrator behaves this way when working with specific files and share a small screen recording of the problem with replicable steps (if any) so I can check this on my end.

Looking forward to hearing from you.

Anubhav

And this does not only happen you use the trackpad? Because the gestures tend to fail every now and then, which has been a general Apple problem for years.