Another update, another software crash.

[szymon_5776]

For real guys, what are they devs doing? illu just crashed when I clicked the "settings" windown. Only had 3 tabs open with one image each. No other program open either.

Everytime there is a crash any given month, there should be a discount off our subscription for that respecting month. 1 crash = 5% discount. No?

MAC OS Sequoia 15.6

Illustrator 29.7.1

[Abhishek Rao]

Hi @szymon_5776,

Thanks for sharing this. I totally understand how frustrating it is to experience a crash just by opening the settings window, especially with only a few tabs open. Since you're using Illustrator 29.7.1 on macOS Sequoia 15.6, could you let me know if this crash happens every time or was it a one-time issue? If it's repeatable, a quick screen recording and any info about custom workspaces or third-party plugins you might be using would really help us take a closer look.

Also, please try launching Illustrator in Safe Mode to check if the crash still occur. Reference: https://adobe.ly/4m8H7sG

If the crash dialog box appears, please submit the crash report and share the email you used via DM, so I can review the logs on our side: https://adobe.ly/3UTvREg

You can also try the troubleshooting steps mentioned in this article and let me know how it goes: https://adobe.ly/4ldqzOZ

Looking forward to your update.

Abhishek

[Bill Silbert]

Has this problem been happening since a program upgrade? Are you using the old preference file from the previous version? If so try resetting your Illustrator preferences. This will restore the program to its defaults which, hopefully, will fix the performance issues.

To reset preferences on a Mac:

The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.