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W
W2 - UXC
Participant
August 31, 2022
Answered

app preference pane is sized too small to access settings

  • August 31, 2022
  • 3 replies
  • 1390 views

Went to open the app preferences, and the overlay pane is sized only big enough to see the cancel or Ok buttons. I deleted my prefs file for Illustrator, even tried restarting holding shift option command, but nothing resets it. Anybody a recommendation? TIA!

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Correct answer Anubhav M

Hello defaultkzeu9aowqcxi,

 

Sorry to hear about this experience. As suggested by Mike, I would recommend you try resetting Illustrator's preferences manually by following these steps:

 

• Close all Adobe applications.
• Go to the following locations
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 26 Settings.old
• Launch Illustrator from the Creative Cloud.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.

 

If the issue persists, kindly try running Illustrator under the root user account and check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

3 replies

W
W2 - UXCAuthor
Participant
August 31, 2022

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    August 31, 2022

    Hello defaultkzeu9aowqcxi,

     

    Sorry to hear about this experience. As suggested by Mike, I would recommend you try resetting Illustrator's preferences manually by following these steps:

     

    • Close all Adobe applications.
    • Go to the following locations
    • ~/Library/Caches
    • ~/Library/Application Support/Adobe
    • ~/Library/Preferences
    • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 26 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 26 Settings.old
    • Launch Illustrator from the Creative Cloud.

    Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

     

    Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. The location is mentioned above.

     

    If the issue persists, kindly try running Illustrator under the root user account and check if it helps.

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

      W
      W2 - UXCAuthor
      Participant
      August 31, 2022

      This worked! Thank you very much!!

      Disposition_Dev
      Disposition_Dev
      Legend
      August 31, 2022

      really hard to say.. could be a ton of different things.. my best recommendation is to uninstall illustrator, run the adobe cleaner tool, then re-install illustrator... Not great advice.. but unfortunately it's the best i have right now.

      Mike_Gondek10189183
      Community Expert
      Mike_Gondek10189183Community Expert
      Community Expert
      August 31, 2022

      Can we see a screenshot. What version of OS & Illustrator are you using? Make sure they are compatible with each other.

      Illustrator system requirements | earlier releases

       

      PREFS  RESET (thorough)

      Quit Illustrator

      Finder >> Shift Command G

      ~/Library/Preferences/Adobe Illustrator 22 Settings/en_US*/Adobe Illustrator Prefs

      rename Adobe Illustrator 22 to Adobe Illustrator 22 old

       

      PREFS  RESET (other)

      Quit Illustrator

      Finder >> Shift Command G

      ~/Library/Application Support/Adobe/Adobe Illustrator 26/

      rename Adobe Illustrator 26 to Adobe Illustrator 26 old

      Press Win+R -> appdata -> Roaming -> Adobe -> rename folder Adobe Illustrator 20 (or 21) Settings to any other name.

       

       

       

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