Known Participant

Question

Application Freezes - Illustrator on macOS

Forum|Forum|1 year ago
October 2, 2024
4 replies
3384 views

here are HUGE issues with adobe lately and it's crashing for a lot of people, not just the op....maybe you guys need to revisit some coding basics? i have no idea what's going on but on M2 chips, all my adobe is unstable - even creative cloud app and i've reinstalled the OS and Adobe fully... with the ridiculous price of the monthly it should absolutely be more stable than this. i have an m2 pro macbook air with 24gb of ram and illustrator freezes so i have to force quit more than three times a day. luckily for adobe astute grpahics plugins exist to make it a little more stable and offer actual auto saves - i have no idea why adobe can't figure out autosaving - have it on but it never worked until i got astute plugins for illustrator. affinity is looking real good with no subscriptions and one time purchase.

Bug

R

richardg26365462

Known Participant

we're still having problems just like you describe. random spinning beach ball and illustrator bridge indesign etc all not responding. our problems started on sept 24th 2024. has to be an adobe problem since we're all having issues on different networks.

Anubhav M

Community Manager

Hello @richardg26365462,

I'm sorry to learn about the issues you're having with your Adobe applications. Could you please verify the OS version and the versions of Illustrator/InDesign you have installed? Additionally, does Illustrator/InDesign exhibit this behavior when working with files from a certain location, such as an external/network drive, a cloud-synced folder, or using a specific tool/feature?

I look forward to your response.

Anubhav

R

richardg26365462

Known Participant

it's not only illustrator for me. it's also indesign and photoshop and bridge. i have worked on our network from file servers forever and never have i seen this many freezes and crashes. this for me started in late september. i have to reboot up to a dozen times a day now because of adobe appications freezing and crashing. i have been blaming our network and or file servers but now i am suspecting it is just adobe.

B

barrett27720758tkhtAuthor

Known Participant

mine is now crashing when not even in the app - luckily i installed astute plugins to make illustratyor run a little better (they know how to make autosave work unlike adobe) so at least the file and work are saved - last week in the middle of a save, the file somehow corrupted and completely was deleted losing 7 hours of work (this is like 1992 type of problems not 2024) searched all over for it - does not exist anymore even though i saved it a hundred times on two diffrrerent days...i wonder if running the app with wifi turned off will help? i'm going to try but that will suck, i use the internet to do other things for work while working in illustrator.

it's kind of crazy how bad it's been for something we pay monthly for.

illustrator takes 90gb of space while running - literally unacceptible, i have one file open that is 112mb...

Monika Gause

Community Expert

Working directly on a server is not recommended when using Illustrator.

Is is more stable when you boot into Safe Mode?

Monika Gause

Community Expert

Do you have a Window manager installed such as Magnet or Rectangle? Neither of them works with Illustrator.

Which system is it?

Anubhav M

Community Manager

Hello @barrett27720758tkht,

I am sorry to hear about the trouble you're having with Illustrator. Having Illustrator freeze frequently in the middle of work can be a real disruptor.

Could you try checking for any pending macOS or Illustrator updates and installing them to see if it helps?

If the problem persists, try rebooting your computer in safe mode (https://adobe.ly/4eLBFrw) and then try using Illustrator? Doing this can help identify if a third-party program is interfering with Illustrator.

Also, try creating another admin account on your computer and run Illustrator under that account. This will help identify any problems with Illustrator's preferences or file permissions.

Looking forward to hearing from you.

Anubhav

B

barrett27720758tkhtAuthor

Known Participant

i've tried all these things and even reinstalled the operating system and every adobe application (after re installing the OS) - this is where the admin account was retried.

it ran smooth for a few days after the reinstall of the OS...

Bruce Bullis

Legend

What leads you to believe that these instabilities you're seeing across Adobe apps, are specific to or caused by M2 chips?

Many thousands of PPro users are on M2, with no issues.

Perhaps others in the Illustrator forums can help further with the Illustrator problems you're seeing, if you can provide actionable specifics.

B

barrett27720758tkhtAuthor

Known Participant

maybe it's not specific to m2 i'm just saying what i'm experiencing and what my friends are experince (two others) are instability on our computers which are m2 chips, i can't speak to m3 or m1...but i'm sure many thousans are having issues and just dealing with it too. as i am

pretty hard to provide actionable specifics when it freezes/crahes so randomly - froze during a save and corrupted the file, going back to a prior save (thus losing two hours)..freezes when changing to anther window, creative cloud app freezes if i have dimension open. dimension freezes if i go between the render window and the design window half the time.

meh ¯\_(ツ)_/¯ hopfeully it just works itself out soon

maybe you can answer this question though, as i think it's probably an easy one for you - how do i make it so illustrator doesnt take up 90gb of space when open and no files are open? i'll quit and it'll go back to 112gb os open space on hard drive but then 45 minutes later there's 700 mb - i assume it's a scratch disk or something?

Bruce Bullis

Legend

>pretty hard to provide actionable specifics when it freezes/crahes so randomly

While behaviors can certainly seem random, actual randomness is surprisingly hard to code. Problems are rarely random, though they're often really hard to diagnose. Even if PPro were to (for example) reliably crash on launch, solving the problem would entail understanding the unique current conditions on your system, which lead to that crash.

PPro's auto-save prevents losing more than one save interval's worth of work; hopefully that'll help minimize any future losses.

Broadly speaking, the best way to get urgent attention from the PPro team (who are definitely present on these forums) is to provide any necessary files, and (even more important!) step-by-step instructions which reliably reproduce the problem.

Your mention of freezing when changing to another window (I presume you mean changing to another application too, right?) is interesting; when PPro goes to the background, it tells the importer instances handling each project item that it's doing so, to give them a chance to 'quiet' / release their connections to media. That makes me wonder whether you've seen that freezing only with local volumes, or while projects/media are on network shares...?

Sorry, I have no clues regarding Dimension, or Illustrator. 🙂

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded