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jonsharpe
jonsharpe
Participant
August 26, 2023
Answered

Application Window Stuck to Single Point on Screen

  • August 26, 2023
  • 8 replies
  • 5163 views

Before I go deep trying to figure out why this is happening, I thought I'd just make a casual post about it, just in case I'm doing somemthing stupid that has an easy fix.

 

Illustrator and Photoshop seem to be locked to a single position on my screen(s). As shown in the attached video, click and drag snaps back to the original position regardless of what you do.

 

The windows snapping features are turned off. I have the beta versions of Illustrator and Photoshop installed as well as the current stable non-beta versions. This snapping behavior is occuring in both.

 

Win 10 x64, RTX 3070

This topic has been closed for replies.
Correct answer Anshul_Saini

Hello All,

 

Thank you for your patience with this issue. We've been actively working on a possible fix, and we've just released the latest Beta build (version 28.1.87). Could you please give it a try and let us know if the problem is resolved with this version? Your feedback will help us ensure a smoother experience for you. Thanks for your understanding and cooperation!

 

Best,

Anshul Saini

 

#Marking it correct to highlight & notify you all.

8 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
November 7, 2023

Hello All,

 

Thank you for your patience with this issue. We've been actively working on a possible fix, and we've just released the latest Beta build (version 28.1.87). Could you please give it a try and let us know if the problem is resolved with this version? Your feedback will help us ensure a smoother experience for you. Thanks for your understanding and cooperation!

 

Best,

Anshul Saini

 

#Marking it correct to highlight & notify you all.

K
KKSpring
Participant
November 30, 2023

I had the same issue. Only came up this week.

The Beta 28.2 version (Win) fixed the problem.

katayanagi51
Community Expert
katayanagi51Community Expert
Community Expert
October 21, 2023

こんにちは。

下記のスレッドは皆さんの助けになりますか？

（日本語コミュニティです）

ありがとう。

 

ウィンドウが移動できません 

    M
    mmcconne78
    Participant
    October 23, 2023

    @katayanagi51 

     

    That worked for me!

      katayanagi51
      Community Expert
      katayanagi51Community Expert
      Community Expert
      October 23, 2023

      HI, @mmcconne78

      Glad to be of service. Thanks for the feedback.

       

      @Anshul_Saini

      I would appreciate it if you could add this information to your report to the product team. Thank you in advance.

       

      どうもありがとう！

        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        September 28, 2023

        Hi @detailed_smarts98A7 @jonsharpe @mmcconne78 @hidepooh @skipperadam,

         

        Thank you for reporting the window positioning issue in Adobe Photoshop and Illustrator. We appreciate your patience and the detailed information you've provided.

         

        We want to inform you that we have logged a bug with our product team to investigate and resolve this issue. Your reports have been instrumental in helping us understand the scope of the problem.

         

        If we need any further information or updates, we will reach out to you. In the meantime, as a workaround, please install v27.6.1 for Illustrator and v254.5 for Photoshop while we work on addressing this issue in future updates.

         

        We understand the impact this issue can have on your workflow, and we apologize for any inconvenience it may have caused. Your feedback is crucial in helping us improve our products, and we're committed to finding a solution as soon as possible.

         

        Thank you for being valuable members of the Adobe community, and if you have any other questions or concerns, please don't hesitate to reach out.

         

        Best regards,

        Anshul Saini

          M
          mmcconne78
          Participant
          September 23, 2023

          Having the same issue here windows will not move from their locations, isolated to Photoshop and Illustrator. I can maximise the windows but they will not move on the desktop.

           

          Windows 11

          RTX 2080 Super

          DirectX 12.0

          Photoshop 25

          Illustrator 27.9

           

          D
          detailed_smarts98A7
          Participant
          September 18, 2023

          @jonsharpe have you been able to solve this issue?

            D
            detailed_smarts98A7
            Participant
            September 18, 2023

            Is the issue related with the software version?

            Anshul_Saini
            Community Manager
            Anshul_SainiCommunity Manager
            Community Manager
            September 21, 2023

            Hi @detailed_smarts98A7,

             

            I see you're encountering an issue where the application window appears to be stuck at a single point on your screen. The product is investigating the issue and requires the following info to better understand & address this issue, it would be immensely helpful if you could provide some additional details:

            • Could you please share information about the operating system you're using (e.g., Windows 10, macOS Ventura, etc.)?

            • GPU make & model

            • Have you experienced this issue with previous versions of Illustrator on the same machine? Knowing whether this is a new problem or a recurring issue can provide valuable context.

            • Have you attempted to resolve the issue by resetting Illustrator's preferences? This can sometimes clear up display-related problems caused by corrupted preferences.

            • Are you using any third-party snapping or window management applications? These tools can sometimes interfere with the positioning of application windows.

             

            By sharing these details, we can gain a clearer understanding of the situation and work toward finding a solution.

             

            Your cooperation is greatly appreciated, and I'm here to assist you further once we have more information.

             

            Best regards,

            Anshul Saini

            H
            hidepooh
            Participating Frequently
            September 11, 2023

            I have the same problem! so annoying!! only Photoshop and Illustlator. The other adobe softwares such as Audition, Premiere, After Effects are no problem. I am using Windows 11, Surface Laptop Studio.

              Anshul_Saini
              Community Manager
              Anshul_SainiCommunity Manager
              Community Manager
              September 11, 2023

              Thank you for providing more information, @hidepooh. It's unfortunate to hear that this issue has been persistent across multiple apps, versions, and operating systems.

              Given the circumstances, if you're not comfortable with trying Safe Mode, you can indeed try installing an older version of Illustrator, such as version 27.5 or last year's version 26.5 (https://helpx.adobe.com/download-install/using/install-previous-version.html). This can help determine whether the problem is specific to the newer versions (27.6.1 and 27.8.1) or if it's a broader issue.

              Please go ahead and install Illustrator version 27.5 and let us know if you experience the same issue. Your feedback will be valuable in isolating the problem and finding a suitable solution.

              Thank you for your cooperation, and we're here to assist you further in resolving this issue.

              Best,

              Anshul Saini

                Anshul_Saini
                Community Manager
                Anshul_SainiCommunity Manager
                Community Manager
                September 13, 2023

                I tried Illustlator 27.6.1, and it does not have the issue at all. So the conclusion is: latest 2 virsions on both Photoshop and Illustlator have the issue.

                As well, the OS build of my windows 11 22h2 is : 22621.2215

                 

                As I mentioned, this happened on my Windows 10 desktop as well. Windows 10 latest virsion, and have GeForce grahpic. The same situation. 

                 

                There should be many people having the same issue.


                Thank you for sharing the additional information, @hidepooh.

                It's helpful to know that this issue seems to be affecting the last two versions of Illustrator on your Windows devices. We have released a new version today, so would you mind trying the latest version, which is 27.9?

                In addition to updating, resetting Illustrator preferences can sometimes resolve unexpected issues. Here is the help article with steps (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) to reset preferences. This process will restore Illustrator to its default settings, which can sometimes fix problems related to application settings.

                Let us know if the issue persists even after updating to the latest version and resetting preferences.

                I hope trying these steps helps resolve the problem you're experiencing. If you still encounter any further issues or have more questions, please don't hesitate to reach out for assistance.

                Best,

                Anshul Saini

                skipperadam
                skipperadam
                Inspiring
                September 4, 2023

                I have the same problem  Not a multimonitor system and no Windows SNAP.  Happens with Illustrator and Photoshop but not Premiere Pro or Media Encoder.  Started about the same time as the original post after an update. 

                  skipperadam
                  skipperadam
                  Inspiring
                  September 4, 2023

                  And why is this closed?   I don't see a solution here. 

                  CarlosCanto
                  Community Expert
                  CarlosCantoCommunity Expert
                  Community Expert
                  August 27, 2023

                  that's strange, do you have multiple monitors? where is your taskbar?

                   

                  what happens if you double click on Illustrator title bar?

                  jonsharpe
                  jonsharpeAuthor
                  Participant
                  August 27, 2023

                  Yeah, quite strange. I do have multiple monitors. The main laptop screen and an external 24" LG monitor both in 3840x2160, and then there is a 3rd smaller screen (3840x1100) below the primary monitor. 

                   

                  My taskbar is situated at the top of my screen (old habits die hard, heh), and yeah - Illustrator does get stuck behind it every once in a while. One of the only programs that does. But I digress...  The taskbar is on the primary screen only.

                   

                  Double clicking the Illustrator title bar expands the window to fill the screen.

                   

                  For the purposes of my reporting this, yeah, all of Windows snapping features are off. Ironically, turning them on is the only way to get the app window somewhere else. If I drag the app window and snap it to the side of the screen I want to use, I can then un-snap it - and it will then stay on the desired monitor. Mind you, it is still locked - but to a new area.

                   

                  It's truly bizarre. I'm not sure what to do lol... Nothing else exhibits this behavior.

                  CarlosCanto
                  Community Expert
                  CarlosCantoCommunity Expert
                  Community Expert
                  August 27, 2023

                  it is bizarre indeed.

                  you mentioned photoshop and illustrator, are other applications fine? can you move them freely without issues?

                   

                  I'll test it on Tuesday when I go to the office, I have two monitors there (without issues though)

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