Apps prompting me to Request Access or Start Trial

[anthonyv32100248]

Recently, Illustrator and some other apps fell into "Request Access" or "Start Trial." I have been using Illustrator almost on a daily basis for years. The only way I can open it up is by opening an .ai file. Anyone else experiencing this?

[Monika Gause]

Please try this: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html 

[anthonyv32100248]

Thanks, I saw another thread that suggested I log out and sign back in, which worked.

[oreganoo]

I logged out and signed back in, but it still isn't working for me.

[Monika Gause]

THere is another step mentioned in that link. Did you try that?

[Anshul_Saini]

Hi @oreganoo,

Thanks for reaching out. It seems like you're encountering a Trial issue despite attempting to log out and log back in. Since the problem persists, it might be a good idea to contact your admin. Your admin can contact the technical team through the admin console to investigate and resolve any underlying issues you might be facing.

They should be able to provide you with further assistance and guidance to get you back up and running smoothly.

Best,

Anshul Saini