ArcGIS Maps for Adobe Creative Cloud does not show up in extensions

[haleyyelle]

Hi there. I am trying to open an .aix file that I exported from ArcGIS Pro. Last week I had no problems using the ArcGIS Maps for Adobe Creative Cloud extension, but now the extension doesn't even show up in Illustrator. My coworker is having the exact same problem. I have tried uninstalling and reinstalling the extension already. I am using Adobe Illustrator 2024. Can anyone please help??? 

[erinferinferinf]

Perhaps the extension isn't updated for 2024 yet. Can you install Illustrator 2023 simultaneously?

That said, also please contact ArcGIS's support as well, if you haven't already.

[haley_yelle]

I think you are absolutely right! Thank you for your insight. Not sure if I can install Illustrator 2023 at the same time, or even revert back to Illustrator 2023. I will check into it though! 

[Monika Gause]

It's no problem to have several versions installed at the same time.

[Gregory280744443po4]

It says in the release notes it supports Illustrator 2024. And yet, once installed directly through the CC installer, it doesn't appear under extensions where it should. 

[JasonMayArt]

I'm having the same issue today. Tried installing and re-installing. 2023 is no longer available to download.

[Monika Gause]

You can only report this to ArcGIS/ESRI

[Sekou_TRAORE0617]

I have the same issue.
I just installed the plugin using the Adobe installer. But the extension is not showing up.

[Anubhav M · Accepted solution]

Hello @Sekou_TRAORE0617,

Could you try the following steps to install the ArcGIS Maps for Creative Cloud extension and let us know if it helps:

1) Close Photoshop and Illustrator
2) Open the Creative Cloud Desktop application, navigate to the tab for Stock & Marketplace from the left panel, and search for ArcGIS

3) Select ArcGIS Maps for Creative Cloud under the Plugins section and install it.
4) Once this is done, an installation file is downloaded to the Documents folder on your computer.
For macOS: ArcGISMapsforAdobe_Mac_[version].pkg
For Windows: ArcGISMapsforAdobe_Win_[version].exe

5) Run the installer and follow the on-screen instructions.
6) Launch Illustrator or Photoshop and select Window > Extensions > ArcGIS Maps for Adobe Creative Cloud.

Looking forward to hearing from you.

Anubhav

[Sekou_TRAORE0617]

Hi
I followed the steps suggested, and it works now.

Thank you.