ArcGIS Maps for Adobe Creative Cloud does not show up in extensions

[haleyyelle]

Hi there. I am trying to open an .aix file that I exported from ArcGIS Pro. Last week I had no problems using the ArcGIS Maps for Adobe Creative Cloud extension, but now the extension doesn't even show up in Illustrator. My coworker is having the exact same problem. I have tried uninstalling and reinstalling the extension already. I am using Adobe Illustrator 2024. Can anyone please help??? 

[erinferinferinf · Accepted solution]

Perhaps the extension isn't updated for 2024 yet. Can you install Illustrator 2023 simultaneously?

That said, also please contact ArcGIS's support as well, if you haven't already.

[haley_yelle]

I think you are absolutely right! Thank you for your insight. Not sure if I can install Illustrator 2023 at the same time, or even revert back to Illustrator 2023. I will check into it though! 

[Monika Gause]

It's no problem to have several versions installed at the same time.

[Gregory280744443po4]

It says in the release notes it supports Illustrator 2024. And yet, once installed directly through the CC installer, it doesn't appear under extensions where it should. 

[JasonMayArt]

I'm having the same issue today. Tried installing and re-installing. 2023 is no longer available to download.

[Monika Gause]

You can only report this to ArcGIS/ESRI