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ArcGIS Maps for Adobe Creative Cloud does not show up in extensions

New Here ,
Oct 17, 2023 Oct 17, 2023

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Hi there. I am trying to open an .aix file that I exported from ArcGIS Pro. Last week I had no problems using the ArcGIS Maps for Adobe Creative Cloud extension, but now the extension doesn't even show up in Illustrator. My coworker is having the exact same problem. I have tried uninstalling and reinstalling the extension already. I am using Adobe Illustrator 2024. Can anyone please help??? 

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Adobe Employee , Oct 18, 2023 Oct 18, 2023

Perhaps the extension isn't updated for 2024 yet. Can you install Illustrator 2023 simultaneously?

 

That said, also please contact ArcGIS's support as well, if you haven't already.

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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Perhaps the extension isn't updated for 2024 yet. Can you install Illustrator 2023 simultaneously?

 

That said, also please contact ArcGIS's support as well, if you haven't already.

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New Here ,
Oct 19, 2023 Oct 19, 2023

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I think you are absolutely right! Thank you for your insight. Not sure if I can install Illustrator 2023 at the same time, or even revert back to Illustrator 2023. I will check into it though! 

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Community Expert ,
Oct 19, 2023 Oct 19, 2023

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It's no problem to have several versions installed at the same time.

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New Here ,
Nov 14, 2023 Nov 14, 2023

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It says in the release notes it supports Illustrator 2024. And yet, once installed directly through the CC installer, it doesn't appear under extensions where it should. 

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