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May 2, 2022
Question

Archivo dañado en illustrator 2022

  • May 2, 2022
  • 2 replies
  • 536 views

Hola! Necesito ayuda. Mi computadora se apagó inesperadamente y se daño el archivo en el que estaba trabajando. La recuperación del archivo fue muy insuficiente y el proyecto es muy importante para la empresa. ¿Cómo puedo recuperarlo?

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2 replies

Anshul_Saini
Community Manager
Community Manager
May 5, 2022

Hello @24252269,

 

Sorry to hear about that. The automatic backup is taken every couple of minutes, and it can get corrupted with an unexpected shutdown, and the file could get corrupt. I agree with @Joely10623436 to manually hit the save button every couple of minutes or critical/ long projects.

 

Would it be possible for you to share the download link to the file with me here or via DM? I will check if it can be repaired.

To send a DM, click on my profile picture and then click on the "Send a Message" button to send the DM.

 

Also, I would recommend you try and prevent this in the future by saving your work as an Illustrator Cloud Document. Cloud Documents will be an excellent option to avoid a situation like this. This way, you get the version history of your files that you can revert to at any time. The files get automatically saved in the background every 5 minutes by default, and it gets easier to collaborate with teammates. Thus, decreasing the chance of data loss & corruption of files exponentially.

 

I will be looking forward to the download link to the corrupted file.

 

Thanks,

Anshul Saini

May 5, 2022
Muchas gracias por comunicarte! Es un proyecto muy importante y la verdad
que nunca me había pasado algo igual, a partir de ahora voy a hacer una
copia de seguridad! Claro te paso el archivo!
frente.ai
<>
Anshul_Saini
Community Manager
Community Manager
May 5, 2022

Thanks for getting back to me, @24252269 . You can directly upload the file to the community. Please upload the file to google drive/ overdrive/ dropbox or a similar service and share the download link here or via DM with me. I will try my best to recover the document.

 

Regards,

Anshul Saini

Joely10623436
Community Expert
Community Expert
May 2, 2022

Hi – sorry to hear. If there is no other backup or saved version i guess, its all lost. i recommend to save by hand, every 2-3 minutes. Good luck.

May 2, 2022

Lo guardé, pero al abrirlo dice archivo dañado y lo que muestra es muy poco comparado con lo que trabaje.