art board scrolling all on it's own

[Suzanne25181011k7az]

Is anyone else having problems with their artboard scrolling on it's own to the right? I've closed AI down. I've restarted my computer and ran my malware finder. I did an update for AI. Nothing is fixing this. Please tell me I'm not the only one.

[Monika Gause]

WHich version is it?

Which operating system?

What kind of input device are you using?

[Mike_Gondek]

https://www.makeuseof.com/fix-automatic-scrolling-on-windows/

• Disconnect and reconnect your mouse to your PC.
• Examine the mouse wheel to ensure it's not clogged with dirt or dust.
• Connect your mouse to a different USB port to see if the port itself causes the problem.
• If you're using a touchscreen monitor or laptop, make sure it is clean.
• If the issue only occurs in one app, reset that app's settings.
• Do you have multiple mouse devices connected to your device at once? If so, you should disconnect others except for the one you intend to use.
• Is your Xbox controller connected to your device? If so, remove it.
• Disconnect any other pointing device currently connected to your device.
• If you keep Windows automatic updates turned off, check for and install recent OS updates manually.
• If the End key on your keyboard remains pressed down for some reason, it will cause your windows to scroll down. Inspect your End key for anything holding it down, or disconnect your keyboard and see if that fixes the problem.

[CarlosCanto]

It happened to me and I almost lost it when none of the solutions I googled worked for me.

I fixed it by disconnecting my Pen's usb adapter, hope it helps.

[Anubhav M]

Hello @Suzanne25181011k7az,

We are sorry to hear about this experience. I hope the suggestions shared by Monika, Mike, and Carlos helped resolve the problem. If not, kindly try running Illustrator under Safe Mode (Windows / macOS) and check if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav

[Mike_Gondek]

Let us know if you still need help, or please mark a reply as correct to close out this post.