Skip to main content
M
MGME
Participant
January 31, 2020
Question

Artboards disappear while switching between files opened in Illustrator

  • January 31, 2020
  • 1 reply
  • 190 views

Can anyone weigh in on this one? When I have multiple files open in Illustrator at the same time and switch back and forth between them, I either see the same file that I switched from or nothing at all - no art board, no content. Also, when opening new files, there is a significant delay before the art board appears. 

 

 

{Renamed by MOD}

This topic has been closed for replies.

1 reply

Srishti_Bali
Srishti_Bali
Legend
February 5, 2020

Hi there,

 

We are so sorry to hear about the trouble you are facing with Illustrator. That's definitely not normal. I would request if you can share a few more details like:

  • OS and version of Illustrator 
  • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • Does toggling between GPU and CPU Preview, by using Ctrl/ CMD + E helped resolving the issue?

 

Regards,

Srishti

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices