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Artwork turns to yellow box

New Here ,
Nov 09, 2022 Nov 09, 2022

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Not all the art is changing but when the file is saved, with links to art like I always do it just started to do this and the art is in yellow boxes, no prompt as if the art is not linked and in the bike one it saved one with box and the other is fine. Running 2023 Ai on a Mac Studio, I uninstalled Ai and reinstalled, restarted, and nothing.

 

Screen Shot 2022-11-09 at 6.24.41 PM.pngScreen Shot 2022-11-09 at 6.28.02 PM.png

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Bug , Performance

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correct answers 2 Correct answers

Community Expert , Nov 10, 2022 Nov 10, 2022

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Adobe Employee , Nov 18, 2022 Nov 18, 2022

Hi @eight21studios,

 

We are glad to inform you that this issue has been fixed in Illustrator v27.0.1.

 

Note: The files which are corrupted will not get fixed. To fix them, first, update to v27.0.1 and ensure you relink all the images in order to resolve the issue in the existing files. Let us know if the issue persists after doing this.

 

Thanks,

Anshul Saini

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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According to user voice this has been fixed in a Prerelease build. https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45228802-illust...

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New Here ,
Nov 10, 2022 Nov 10, 2022

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I am running 27.0 on a new Mac Studio, and "up to date" and this is currently happening.

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New Here ,
Nov 10, 2022 Nov 10, 2022

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Appears it is NOT fixed and has resurfaced.

 

Screen Shot 2022-11-10 at 5.37.14 PM.png

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Community Expert ,
Nov 10, 2022 Nov 10, 2022

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Well, did you test the Prerelease version mentioned in Uservoice?

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Adobe Employee ,
Nov 18, 2022 Nov 18, 2022

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Hi @eight21studios,

 

We are glad to inform you that this issue has been fixed in Illustrator v27.0.1.

 

Note: The files which are corrupted will not get fixed. To fix them, first, update to v27.0.1 and ensure you relink all the images in order to resolve the issue in the existing files. Let us know if the issue persists after doing this.

 

Thanks,

Anshul Saini

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