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Asterisk(*) remains in title after saving the file in Illustrator 2020

Community Beginner ,
Jan 13, 2020 Jan 13, 2020

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Asterisk in file name does not go away after save. When closing, it asks you to save again...

Mac Mohave

Illustrator 24.02

Occurs on Desktop and/or Network

 

[Moving from generic Start/Help forum to the specific Program forum... Mod]
[To find a forum for your program please start at https://community.adobe.com/]

 

{Renamed by MOD}

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Bug , Performance

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correct answers 1 Correct answer

Adobe Employee , May 28, 2020 May 28, 2020

Hi everyone,

 

Sorry about the trouble this issue has caused. During our investigation, we found that background save process was getting conflicted with some Plugins.

Could you please confirm if you are using any third-party plugins like ESKO? If yes, please try removing that (for testing purpose only) and let us know if this helps resolving the issue.

 

Also, I would request that if you could upvote this issue and share this information here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39029392-background-save-works-but-it-thinks-it-s-not-worki

...

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Adobe Employee ,
Feb 10, 2020 Feb 10, 2020

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Hi,

 

So sorry to hear about this issue. I tried to replicate this at my end, however, I was unable to do so. I would request if you can share a few more details like:

  • Exact version of Illustrator and operating system.
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)?
  • Is it happening while saving the file to a specific format (.pdf, .ai etc)?
  • Could you please share the exact workflow or a small video of the issue?

 

Regards,

Srishti

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Community Beginner ,
Feb 10, 2020 Feb 10, 2020

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I'm on a Mac Pro Mac OS Catalina using Adobe illustrator 2020. I am saving to my computer internal driver or desktop. happens on all my illustrator files not matter what format. here is a small video. I opened a simple check label i use every day. changed a color saved and still have *. when i closed file it asked if I wanted to save. which means to me it doesn't think its saved too. We have 4 macs in our office 2 pros and 2 imac all 4 do it since upgrading to 2020.

 

https://www.dropbox.com/s/c5jwqdcdefh9akb/IMG_3636.MOV?dl=0

 

 

IMG_3332.jpg

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Community Expert ,
Feb 10, 2020 Feb 10, 2020

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New Here ,
Feb 11, 2020 Feb 11, 2020

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Yes it helps!

Thanks a lot to Ton_Frederiks!

Same issue in the other case and the solution works.

 

"turning off the background save option in preferences under file handling & clipboard"

 

Bildschirmfoto 2020-02-11 um 10.49.26.png

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Community Expert ,
Feb 11, 2020 Feb 11, 2020

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Good to hear that helped.

I found that topic in the "Related Conversations" at the top right.

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Community Beginner ,
Jan 29, 2020 Jan 29, 2020

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When saving a file in Illustrator 2020 (24.0.1, 24.0.2, or 24.0.3) (File>Save or Command+S), the asterisk remains in the file name on the tab.  When closing out a file, the prompt to save will come up by default even after just saving) if there was a change made to the file.  Unchecking the "Create PDF compatible file" resolves this issue, but I need .ai files to be PDF compatible for my workflow.  Help.

 

{Renamed by MOD}

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Community Expert ,
Jan 29, 2020 Jan 29, 2020

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is this happen when you open or work on illustrator file that have been created in an older illustrator?

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Community Beginner ,
Jan 29, 2020 Jan 29, 2020

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It does not happen with older Illustrator files.

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LEGEND ,
Jan 29, 2020 Jan 29, 2020

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Hi there,

 

Thanks for reaching out. Please share the version of OS.
Also, Enable the Create PDF Compatible File option and turn off the Background Save option under Preferences > File Handling & Clipboard.
Let us know if it helps you out.

Regards,

Ashutosh

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Community Beginner ,
Jan 29, 2020 Jan 29, 2020

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I will try Preferences > File Handling & Clip board.  Also note... This weird save issue does not occur on 24.0

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Community Beginner ,
Jan 29, 2020 Jan 29, 2020

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Unchecking "Save in Background" resolved the issue

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Community Beginner ,
Jan 29, 2020 Jan 29, 2020

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High Sierra and Mojave both

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LEGEND ,
Jan 29, 2020 Jan 29, 2020

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Glad to hear it worked out. Feel free to reach out if you have more concerns. We'll be happy to help. Thanks!

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Community Beginner ,
Jan 08, 2020 Jan 08, 2020

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I’m experiencing a weird thing with my Illustrator, specifically when I save a document. I hit Command+S and it saves. Then I close the document and I’m prompted to save again. It’s like the first one isn’t working.  Usually, there has to be a change to the document to be prompted to save.

 

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Community Expert ,
Jan 08, 2020 Jan 08, 2020

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Where do you save your files?

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Community Beginner ,
Jan 09, 2020 Jan 09, 2020

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The files are saved in shared network folders.

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Community Beginner ,
Jan 09, 2020 Jan 09, 2020

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Both saves work.  Just odd Illustrator forces me to save again a second time no matter what to close out a file.  The exception is if I open a file right away then close it the prompt to save does not pop up.  However,  if I open a file make a change then save it then close it out the prompt to save a second time will pop up everytime.

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Community Beginner ,
Jan 09, 2020 Jan 09, 2020

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This started happening after updating to Illustrator 2020 (24.0.1) from Illustrator 2019 (23.1.1).

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Adobe Employee ,
Jan 10, 2020 Jan 10, 2020

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Hi there,

 

Thanks for reaching out and sharing the details. Could you please share the screenshots of pop-ups you are getting while saving the file? Also, is Illustrator showing the similar pop-ups when you save the file locally?

 

Regards,

Srishti

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Community Beginner ,
Jan 10, 2020 Jan 10, 2020

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The pop-up does come up when saving files locally to the desktop as well.  However, this saving twice issue does not occur on all files. 

 

Screen Shot 2020-01-10 at 11.38.39 AM.png

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Adobe Employee ,
Jan 10, 2020 Jan 10, 2020

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Hi there,

 

Could you please try turning off the background save option in the preferences and see if that makes the difference. To disable it, please navigate to Preferences > File Handling& Clipboard > Uncheck Save in Background. Let us know if that makes the difference.

 

Regards

Rishabh

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Community Beginner ,
Jan 10, 2020 Jan 10, 2020

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Unchecking "Save in Background" in the preferences did not make a differece.  

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Adobe Employee ,
Jan 14, 2020 Jan 14, 2020

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Thanks for sharing the details. Could you please try resetting preferences and check if that helps:

For MAC

  • Close all Adobe applications.
  • Go to locations
  • ~/Library/Caches
  • ~/Library/Application Support/Adobe
  • ~/Library/Preferences
  • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 24 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 24 Settings.old
  • Launch Illustrator from the Creative Cloud.

 

Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

 

Regards!

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Community Beginner ,
Jan 15, 2020 Jan 15, 2020

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The saving twice issue still occurs after resetting the preferences.  The issue occurs on all Macs that have updated to Illustrator 2020 in my department (12 in total).

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New Here ,
Apr 14, 2020 Apr 14, 2020

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Hello ! I have exactly the same problem. An already saved file ask me to save it again when I close it. I tried "everything" as mentionned in the previous messages but nothing works.

Any news since 15th of january ?




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