Atualização do Sistema para instalar o Illustrator

[heloisa_pinheiro]

Não estou conseguindo baixar o aplicativo pelo site da Adobe, que acusa uma atualização necessária pois meu SO supostamente estaria desatualizado. Porém ao verificar os requisitos para a instalação do Illustrator e as especificações do meu sistema, percebi que já estou utilizando a última versão do W10.

[Monika Gause]

Can you compare the exact version with this? https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop 

[Anubhav M]

Hello @heloisa_pinheiro,

I am sorry to hear about your experience. I hope Monika's suggestions helped resolve the problem. If not, kindly try installing Illustrator under a different administrator account (Windows) and check if it helps. If the problem persists, kindly share the system report (https://adobe.ly/3TisfeU) and a screenshot of the error message so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

[pedro_8953]

Same thing here

[Anubhav M]

Hello @pedro_8953,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared above to check if they help? If not, kindly share the system report (https://adobe.ly/3TisfeU) and a screenshot of the error message so we can better assist you.

Looking forward to hearing from you.

Thanks,

Anubhav