Atualização do Sistema para instalar o Illustrator

Forum|Forum|1 year ago
September 6, 2024
2 replies
213 views

Não estou conseguindo baixar o aplicativo pelo site da Adobe, que acusa uma atualização necessária pois meu SO supostamente estaria desatualizado. Porém ao verificar os requisitos para a instalação do Illustrator e as especificações do meu sistema, percebi que já estou utilizando a última versão do W10.

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pedro_8953

Participant

Same thing here

Anubhav M

Community Manager

Hello @pedro_8953,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared above to check if they help? If not, kindly share the system report (https://adobe.ly/3TisfeU) and a screenshot of the error message so we can better assist you.

Looking forward to hearing from you.

Thanks,

Anubhav

Monika Gause

Community Expert

Can you compare the exact version with this? https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop

Anubhav M

Community Manager

Hello @heloisa_pinheiro,

I am sorry to hear about your experience. I hope Monika's suggestions helped resolve the problem. If not, kindly try installing Illustrator under a different administrator account (Windows) and check if it helps. If the problem persists, kindly share the system report (https://adobe.ly/3TisfeU) and a screenshot of the error message so we can check it with the team.

Looking forward to hearing from you.

Thanks,

Anubhav

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