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Auto-renewal of subscription

Community Beginner ,
Jan 10, 2023 Jan 10, 2023

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Hi there

 

On the 24th December 2021, I purchased a year subscription to Adobe Illustrator as a gift. This auto-renewed on the 24th December 2022 but unfortunately I was unable to cancel within the 14 day period. I do not wish to have a subscription to Illustrator and would like a refund for the year.

 

Kind regards

John

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correct answers 1 Correct answer

Community Beginner , Jan 10, 2023 Jan 10, 2023

Hi Monika, the chat icon didn't appear on Chrome, Microsoft Edge or Internet Explorer. But I found it after installing Firefox. Once I got on the chat, the issue was resolved!
Thanks very much for your help 🙂

Although Adobe, if you're listening, please make it so the chat icon appears on all major browsers.

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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You need to talk to Adobe itself, not the forum. We are not employees, but others users like yourself. The link below might be a good place to start if you are in the US or you could go to Twitter @AdobeCustomerCares

https://www.adobe.com/about-adobe/contact.html

 

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Community Beginner ,
Jan 10, 2023 Jan 10, 2023

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It doesn't seem to be possible to get in contact with a member of staff any more. That link only leads to tutorials and this forum. I will try to ring them tomorrow, but it would be nice to be able to email or message somebody. I appreciate your help, though.

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Community Expert ,
Jan 10, 2023 Jan 10, 2023

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The chat is in the bottom right. You need to be logged into your Adobe ID. If it doesn't work, please try a different browser.

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Community Beginner ,
Jan 10, 2023 Jan 10, 2023

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Hi Monika, the chat icon didn't appear on Chrome, Microsoft Edge or Internet Explorer. But I found it after installing Firefox. Once I got on the chat, the issue was resolved!
Thanks very much for your help 🙂

Although Adobe, if you're listening, please make it so the chat icon appears on all major browsers.

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Community Expert ,
Jan 11, 2023 Jan 11, 2023

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I found that, if I had at some point disabled some cookies for the Adobe site, the chat window didn't appear. Try enabling all if the window doesn't appear initially:

DougARoberts_0-1673429000645.png

 

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