Skip to main content
Participant
December 28, 2019
Answered

Background flickers when GPU Performance is turned on in Illustrator 2020 on Windows 10 machine

  • December 28, 2019
  • 3 replies
  • 6913 views

Hi, 

I am having an issue with Illustrator (and other Adobe apps, or even Adobe XD coded applications) where my screen brightness flickers like crazy when either is open. Disabling GPU acceleration makes it go away but then performance degrades substantially. The screen also flickers if I use other applications with an Adobe app open; closing it makes the problem disappear. 

 

I have seen several posts with similar issues but no solution, so it seems to be a widespread thing and it happens in different machines for what I have seen.

 

Specifications (Laptop): 

 

Clevo P775 DM1-G

Display: http://www.panelook.com/LP173WF4-SPF1_LG%20Display_17.3_LCM_overview_21056.html

I7 6700 (disabled integrated graphics due to G-sync; they don´t even show on Device Manager)

GTX 980 (laptop chip, not M)

SSD Evo Pro 970, 1 TB

64  gb DDR4 RAM 

Windows 10 Pro 64-bit 10.0.18363 (latest)

NVIDIA drivers: 26.21.14.4166 (latest)

OEM software: fan control curve, driver update tool, peripheral controls (touchpad/keyboard macros)

Illustrator 24.0.1, 64-bit (latest available from my CC)

 

 

{Renamed by MOD}

Correct answer defaultye75hs7dgn0j

I have the same problem. In the Mac OS preferences I changed the UI scaling settings and it seems to be fixed for now. Go to System Preferences > Displays and then change from default to scaled. It doesnt seem to matter what the setting ends up being. Just changing this and then changing it back seems to work... for me at least. 

 

Good luck.

3 replies

defaultye75hs7dgn0jCorrect answer
Participant
December 8, 2022

I have the same problem. In the Mac OS preferences I changed the UI scaling settings and it seems to be fixed for now. Go to System Preferences > Displays and then change from default to scaled. It doesnt seem to matter what the setting ends up being. Just changing this and then changing it back seems to work... for me at least. 

 

Good luck.

Srishti Bali
Community Manager
Community Manager
January 4, 2020

H Álvaro,

 

So sorry to hear about this issue. I agree with Jacob, this definitely sounds like a display issue. Reinstalling an updated graphics card driver should fix this issue. I would suggest if you can remove and reinstall NVIDIA drivers from https://www.nvidia.in/Download/index.aspx?lang=en-in.

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

Participant
September 20, 2021

This is an Adobe issue, not a graphics card issue. The problem only occurs when using Adobe software.

 

Jacob Bugge
Community Expert
Community Expert
December 28, 2019

Alvaro,

 

Some of this is undoubtedly known to you; most likely, the lack of recognition by the computer is more relevant than most.

 

This is what GPU is about:
https://helpx.adobe.com/illustrator/kb/gpu-performance-preview-improvements.html

 

Graphics cards are included in the system requirements:
https://helpx.adobe.com/illustrator/system-requirements.html

 

Apart from an inadequate card, the issue can be caused by lack of driver updating, lack of proper recognition of the card by the computer, and whatnot (including rifts in the space time, moon, weather, and the fact that Illy sometimes moves in mysterious ways).

 

Here are a few more pages about GPU troubleshooting:

https://helpx.adobe.com/illustrator/kb/gpu-performance-errors-troubleshooting-workarounds.html
https://helpx.adobe.com/illustrator/kb/illustrator-gpu-performance-driver-update.html