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Tatazildo
Tatazildo
Known Participant
April 20, 2023
Question

Bad performance since latest updates

  • April 20, 2023
  • 4 replies
  • 3239 views

Hello!

 

I have Illustrator 27.4.1 (64-bit) installed on an i9-13900K with 64 GB RAM and an RTX 3080 Ti running Windows 11 and I'm getting super bad performance since the latest update or so. Are you aware and is there anything I can do to solve this? With Illustrator open the rest of my computer becomes instantly slow, which is horrible because I have to use Illustrator frequently while working as a graphic designer to open/edit vector graphics linked in other Adobe software and it's really slowing my workflow down.

 

I don't mind sharing more details as needed.

    This topic has been closed for replies.

    4 replies

    Tatazildo
    TatazildoAuthor
    Known Participant
    November 30, 2023

    Came back to say I still have the same hardware, OS, and latest version of both Illustrator, InDesign and Creative Cloud. After further testing and a crazy amount of clean installs and uninstalls it seems the problem is between both softwares. If I have Illustrator or InDesign open and then open the other, performance of the computer becomes extremely low, especially on those softwares. Which is extremely bad because, like I said, I frequently have to edit Illustrator links of an InDesign document.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 30, 2023

    What else is running besides the apps you mentioned?

     

    Tatazildo
    TatazildoAuthor
    Known Participant
    November 30, 2023

    Hi, Monika! I ran a lot of tests, including with "nothing" (besides what my OS loads in background when it boots) running.

    I'm constantly monitoring disk, CPU and RAM usage (note that I have 64 GB and in general both InDesign and Illustrator won't use more than an average of 1 - 2 GB each) and weirdly when performance starts to go down it doesn't look like any of the software are using more or less resources.

    G
    grzegorzp27676526
    Participating Frequently
    November 7, 2023

    Mam ten sam problem 😕😕

     

    13th Gen Intel Core i9-13900KF, 64GB (5600MHz) RAM, RTX 3080 Ti

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 7, 2023

    Did you already reset the preferences?

    G
    grzegorzp27676526
    Participating Frequently
    November 9, 2023

    Hi, YES - Driver NVIDIA Studio 546.01

      B
      Community Expert
      Bobby HendersonCommunity Expert
      Community Expert
      May 3, 2023

      Is your computer running NVidia's Game Ready driver or their Studio driver? The Game Ready driver usually gets installed by default. Sometimes switching to the Studio driver can help. Then there is the old trick of deleting the existing Illustrator preferences file, making Illustrator re-build it clean. Sometimes that works. It's possible other processes in the background can interfere with application performance. Opening Windows' Task Manager might show another process hogging system resources.

      Tatazildo
      TatazildoAuthor
      Known Participant
      May 3, 2023

      Hi, @Bobby Henderson, that's exactly what I did today to investigate what the problem was. When InDesign is open, and Illustrator opens afterwards the CEPHtmlEngine process starts to write to disk.

       

      I'm using Game Ready because I use this same computer to game, but the problem doesn't seem GPU-related. I'll try re-installing it again, cleaning preferences one more time and see if it helps but I already did that once.

       

      Like I said before, my computer has really good hardware so I'm very frustrated by this as I have to open Illustrator all the time to edit vector files linked in other software and as soon as it opens it slows everything down.

      B
      Community Expert
      Bobby HendersonCommunity Expert
      Community Expert
      May 3, 2023

      Did you install the latest Game Ready Driver that was released yesterday (version 531.79)? Illustrator doesn't utilize a GPU as heavily as a game, but it does make a lot of calls to the hardware when GPU acceleration is enabled. What you describe though does sound like a software conflict.

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      April 21, 2023

      Hello @Tatazildo,

       

      We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) and checking if it helps?

       

      Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://www.amd.com/en/support/kb/faq/gpu-110) and sharing your observations.

       

      Looking forward to hearing from you.

       

      Thanks,

      Anubhav

      Tatazildo
      TatazildoAuthor
      Known Participant
      April 24, 2023

      Hi! I've tried the suggestions but it doesn't work. I'm thinking of rolling back to the previous version, but I think Adobe should be aware of this nonetheless. Is there anything else I can try or share that might help?

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      April 26, 2023

      Hello @Tatazildo,

       

      Sorry to hear that the steps provided did not resolve the issue. Would you mind trying to check if the latest OS and Illustrator updates (27.5) have been installed and checking if it helps? Also, try running Illustrator under a different administrator account (Windows) and sharing your observations.

       

      Looking forward to hearing from you.

      Regards.

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