black blank save dialogue box

Question

I just installed the latest version of Adobe Illustrator.  However, when I save the file, the [Save, Save as] dialogue box is blank.  How do I fix it?  Thanks!David L

Anubhav M · Answer

Hello @David35043410s7i3,

Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

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