black blank save dialogue box

Forum|Forum|2 years ago
January 26, 2024
1 reply
1326 views

I just installed the latest version of Adobe Illustrator. However, when I save the file, the [Save, Save as] dialogue box is blank. How do I fix it?

Thanks!

David L

This topic has been closed for replies.

A

Anubhav M

Community Manager

Hello @David35043410s7i3,

Sorry to hear about your experience. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

Arslan0606

New Participant

still doesn't work on winds 11 pro

V

Vrizzcy

New Participant

mine doesnt work either

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