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patrickp54258921
patrickp54258921
Participant
October 25, 2022
Answered

Black screen when zooming

  • October 25, 2022
  • 4 replies
  • 1071 views

Used to only happen in Photoshop (still does), and now I can't zoom past 300% in Illustrator without my screens going black with yesterdays update (10/24/22).

 

Ryzen 5950X and FE 3090ti on double or single monitor setup it happens every time.

 

Feel like I should know better, but is there a fix for this?

This topic has been closed for replies.
Correct answer Eugene Tyson

Sounds weird but had the same issue on a Mac and I changed the Displays Colour Profile to a different profile and it worked for me.

4 replies

E
Community Expert
Eugene TysonCommunity ExpertCorrect answer
Community Expert
November 5, 2022

Sounds weird but had the same issue on a Mac and I changed the Displays Colour Profile to a different profile and it worked for me.

    J
    Jenna285106971xd1
    Participant
    February 21, 2023

    WOW this actually worked. I could not zoom passed 150% with out my dicplay going grey. I did not have hope for this answer because it doesnt even relate to the preferances on illustrator. I was on display color "Color LCD" and changed it to "Adobe RGB(1998)" and it works! Thank you! than you! game changer! I can finally zoom!

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      November 4, 2022

      I know in regards to Photoshop, the software cannot manage with two graphics cards. You can disable one to resolve:

      https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

       

      patrickp54258921
      patrickp54258921Author
      Participant
      November 5, 2022

      I don't have 2 graphics cards

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      November 4, 2022

      Hello @patrickp54258921,

       

      Sorry to hear about this experience. I hope the suggestions shared by Monika helped resolve the problem. If not, kindly check if Illustrator also behaves this way with other files. If it does, kindly try relaunching Illustrator under a different administrator account and share your observations.

       

      Looking forward to your response.

       

      Thanks,

      Anubhav

      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      October 25, 2022

      Does your graphic card meet the requirements? https://helpx.adobe.com/illustrator/system-requirements.html

       

      Is the driver updated?

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