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Şebnem27778969u4tr
Participant
January 3, 2023
Answered

Blank black opening screen

Hi,

For a while when i open the illustrator it gives this blank screen. Deleting and reinstalling didn't work at all.

Anubhav M
Anubhav MCorrect answer
Community Manager
January 15, 2023

Hello @Şebnem27778969u4tr @defaulthuhtzsfto11k,

 

Sorry to hear about this experience. I hope the suggestions shared by Monika, Charu, and Met1 helped resolve the problem. If not, kindly try the following steps and share your observations:

 

  • Close all Adobe applications.
  • Rename the UXP folder to UXP.old
    (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
    (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
  • Relaunch Illustrator

 

Looking forward to your response.

 

Thanks,

Anubhav

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17 replies

Sean3869724743ne
Participant
July 19, 2024

Didnt work for me

 

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 24, 2024

Hello @Sean3869724743ne,

I'm sorry to hear that the suggestions did not help. Would you mind sharing more details, like the exact version of the OS/Illustrator and screenshots of the problem, so we can better assist you?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    January 15, 2023

    Hello @Şebnem27778969u4tr @defaulthuhtzsfto11k,

     

    Sorry to hear about this experience. I hope the suggestions shared by Monika, Charu, and Met1 helped resolve the problem. If not, kindly try the following steps and share your observations:

     

    • Close all Adobe applications.
    • Rename the UXP folder to UXP.old
      (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
      (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP
    • Relaunch Illustrator

     

    Looking forward to your response.

     

    Thanks,

    Anubhav

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      Macgillis Design Co.
      Participant
      June 20, 2024

      This solution worked for me.

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      defaulthuhtzsfto11k
      Participant
      January 3, 2023

      Same thing here, except white screen of death on Windows. I have home screen enabled for Ai, latest version, have restarted my computer, uninstalled/reinstalled the program, removed all plug-ins and stuff, and it still won't open a thing. Id and Ps are working fine to open files

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      Monika Gause
      Community Expert
      Monika GauseCommunity Expert
      Community Expert
      January 3, 2023

      "White screen of death"? So the PC crashed? Or what are you referring to with the death?

       

      Does it work with the setting Charu posted above?

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      Charu Rajput
      Community Expert
      Charu RajputCommunity Expert
      Community Expert
      January 3, 2023

      Are you not able to perform any operation in Illustartor.? Did you try to open new document?

      If you want to see Home Screen when no document is open, then check the checkbox under Illustrator -> Settings -> General.

       

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      Best regards
        Şebnem27778969u4trAuthor
        Participant
        January 5, 2023

        Thanks for the reply! But I checked it but it's already marked as you mentioned.

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