Blank grey box when saving in Illustrator 28.2

[robp48232539]

I am getting a blank grey box when saving in AI 28.2, and am unable to save.

The same happens when I try to link a file.

Any work arounds or fixes available?

Thanks!

[Anubhav M]

Hello @robp48232539,

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if they help:

- Close all Adobe applications.

- Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav

[gaiusg71457247]

Hi, i dont get how closing adobe will help when i have unsaved work. you are saying that this on going problem for alot of people will result in a lot of people losing work? also, Illustrator - specifically illustrator, has hanging and force quitting too many times in the past few months. 

[Anubhav M]

Hello @gaiusg71457247,

Sorry to hear about your experience. Would you mind sharing more details, like the exact version of the OS/Illustrator and screenshots of the problem, so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

[Monika Gause]

Does "Save a copy" work? If so, use that as a workaround to get your artwork saved.

[Srishti Bali]

Hi there,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Regards,

Srishti