Blank Screen on Illustrator on Mac OS

New Here ,
May 26, 2020 May 26, 2020

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When I open the illustrator app everything is blank.

When I try and open a new document basically samething, the new document window opens but I can not see anything or choose anything.Screen Shot 2020-05-26 at 2.52.28 PM.pngScreen Shot 2020-05-26 at 3.08.14 PM.png

 

 

 

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correct answers 1 Correct answer

Adobe Employee , May 26, 2020 May 26, 2020

Hi there,

 

Sorry to hear about this issue. I understand how frustrating it could be. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

 

...

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Adobe Employee ,
May 26, 2020 May 26, 2020

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Hi there,

 

Sorry to hear about this issue. I understand how frustrating it could be. Let us help you fix this. Please try following these steps one by one and let us know how it goes:

 

 

Let us know if this helps or if you have any further questions.

 

Regards,

Srishti

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Explorer ,
May 24, 2021 May 24, 2021

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None of this worked. Nothing but a white screen and wasted time. Current machine: OS X Big Sur 11.4 (was occuring before the latest update, today 5/24/2021) and on PC: win10 64bit. Everything up to date. 

 

This is disappointing. Any more ideas??

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Community Expert ,
May 25, 2021 May 25, 2021

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If uninstalling and resetting doesn't help, then the next thing would be to contact Customer Care, so they can have a look inside your system https://helpx.adobe.com/contact.html

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Explorer ,
May 25, 2021 May 25, 2021

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Thanks Monika, I replied to your other post as well, but - I got it working (viewing?) again by selecting "view" and "pixel view" or something like that, then closed the file, and reopened from Creative Cloud - all works now. Strange. 

 

Thank you so much for your replies, I appreciate it!

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Community Beginner ,
Sep 28, 2021 Sep 28, 2021

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My illustrator is giving me the gray face and I'm having the same issue. However, I can't click much of anything under the view menu. How did yours allow you to??

 

 

Screen Shot 2021-09-28 at 9.38.54 AM.png

 

 

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Explorer ,
Sep 28, 2021 Sep 28, 2021

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It looks like you don't have any files currently open - that's why the options in the View menu are greyed-out.

 

Give this a shot: Open an Illustrator file, then select View -> Pixel Preview (then do that again to turn Pixel Preview off - so essentially you're toggling it on and off) and hopefully that'll work for you!

 

Also, depending on the file, try scrolling up and down - sometimes that brought things into view for me as well.

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Community Beginner ,
Sep 28, 2021 Sep 28, 2021

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Yesss that was why the items weren't clickable. Lol. I notcied that as soon as I posted that response. However, that didn't assist with the problem I have of the screen still being completely grayed out once I open up illustrator. I am able to open files but my homescreen is still just a gray screen. Not too sure how to fix that part 😕

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Explorer ,
Sep 28, 2021 Sep 28, 2021

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Ah ok - I also used the cleaner tool, then followed the steps on the other thread as far as either renaming the folders and/or deleted them, then reinstalling - then after that toggling pixel view, etc. I didn't have to use the "legacy File New interface" just fyi, but may be worth a try...

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Community Beginner ,
Sep 12, 2022 Sep 12, 2022

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LATEST

it's work 
Thank you 

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Participant ,
Jun 27, 2020 Jun 27, 2020

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the best solution i got to my OS Illustrator 2020 24.2.0 was:

In preferences check the box that says "Use Legacy New Document dialog"

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New Here ,
Jun 28, 2021 Jun 28, 2021

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@EdduVaz Bless your heart. Illustrator and Photoshop where giving me the black screen of death after the Big Sur upgrade and this is the only this that worked!

 

I was starting to get into full panic mode, as I have a major project due. HOLY FACK this is not a cool bug at all. 

 

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