blank window while opening new file

[resourceful_Moon5C70]

Whenever I click file>new

the window that initially pops up just looks like this (image below)

even if I press enter and try and change the artboard size, even that window is empty and wont load.

any sub window like that, are always blank. even trying to change colors to a custom color wont load either.

[Monika Gause]

Version CS5?

On which version of Windows?

[resourceful_Moon5C70]

yes CS5

Windows 10

[Mike_Gondek · Accepted solution]

CS5 and win 10 do not go together.

System requirements | Adobe Illustrator

Did this start happening immediately after you updated to win 10, or a java update. You may be able to get this to go away by rolling back Java.

You cannot  expect older software to work with a newer operating system that it was never updated for. Please consider that in the future when updating your OS, and when posting always list the versions of your OS and application.

[resourceful_Moon5C70]

ah yes I figured it was from the update..

I will try and go back to windows 7

[Mike_Gondek]

Good to hear that will not be too much trouble for you. That will be much better for Illustrator CS5 for sure, as there are other issues you may not have even run into yet.  Take a quick look at you other newer software you depend on and if any require Win 10.

Let us know how that works out.

[Abambo]

Illustrator CS5 works fine on my Windows 10 laptop.

[Mike_Gondek]

Reset Your Preferences.

Cmd-Opt-Ctrl-Shift when restarting AI on a Mac or Alt-Crtl-Shift on a PC to reset to the defaults.

[resourceful_Moon5C70]

unfortunately that didnt work..

[Abambo]

If it's still current: in the German forum, someone found a solution that worked for him: Re: Illustrator CS5 Optionen u. dergl. grau / ohne Auswahlmöglichkeit .

It consists in (re)setting the standard system font to Arial vie a registry hack.