Bleeds not showing after saving

[Oh.N8]

I have followed the instructions provided by the print shop.
1) File => New 105mm x 148mm
Bleed => 3mm

2) File => Place and resize to fit the "box" to the red outline

3) Save as => PDF

Marks & Bleed
click "trim marks"

The print shop says that they don't see the bleed. 
Opening as preview on Mac I don't see the bleed either.

[Monika Gause]

Apple Preview is a toy. 

If you want to do Preflight, you'll need to use Acrobat.

[Oh.N8]

Hey Monika, 
Thank-you for your suggestion. I should have mentioned and this is the real issue the print shop said that the bleeds are not showing.
They are not able to use the PDFs for printing. I have a number of files. The print shop can't use them; eventhough, I followed the instructions provided by the print shop.

[Monika Gause]

Are they opening the PDF in Acrobat?

Can you please upload that PDF?

[Ton Frederiks]

Yes please, as Monika suggested, share an example PDF file with Illustrator editing capabilities.

[Oh.N8]

Thank-you for taking the time to help. 🙂

As mentioned, when I ask for a preview before saving it shows the bleeds.
The printshop isn't able to use the file. 

[Oh.N8]

Bleeds not cheeked: showed the bleeds.
After Bleeds Checked: shows the bleeds.

When I was in the printshop s/he, provided a file and how it should look. Based on what I am seeing now these images are what s/he wants. 

Maybe it's a glitch...
I have to wait till Monday to see if the printshop will accept the files.

Your help and time is definitely appreciated.

[Ton Frederiks]

Your bleed is extremely large and will cut off most of the image.

You say you need 3 mm, but you have 33 mm

[Oh.N8]

I thought I had corrected that in the updated version.

[Ton Frederiks]

Almost, you need to scale it so that all four bleed areas are filled, currently only the bottom uses the bleed.

Just scale it so all sides touch the red bleedbox.

[Oh.N8]

Cheers! As far as I could see I had filled the "red box". 
hahaha

[Oh.N8]

Hey Ton, thanks for your help. 
I had to fiddle with the Acrobat settings and set it to Acrobat 5. 
Then I went into Marks and Bleeds and unclick use document settings. Set the bleeds to 3mm all around to get the bleeds. 

When I look at the image in preview, I can see the bleed. Thanks for taking the time to help and at least provide some feedback. 
As far as I can see the "Red Box" is filled.

[Ton Frederiks]

Looks like you solved it, looks good to me.