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5

Blurry and Pixelated Work Area

New Here ,
Jan 23, 2024 Jan 23, 2024

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Help! Everything is blurry and pixelated.

 

I'm trying to work on a menu, and the file is a relatively normal size. While scrolling, zooming in and out, my workspace keeps blurring in certain sections and some elements disappear.

 

I have to zoom in and out until I find a sweet spot where it reloads and sharpens. The file works and it itsn't necessarily slow, it's just the loading of everything. 

 

My Illustrator is updated, I've restarted my Macbook Pro multiple times. This problems persists! What can I do?

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Adobe
Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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Hello @aylinrx,

 

If you're experiencing blurriness and pixelation in the work area of Adobe Illustrator, try the following steps:

  • Switch to CPU Preview: Press Cmd + E (Mac) or Ctrl + E (Windows) to switch between GPU and CPU preview modes. Sometimes, GPU rendering can cause display issues.

  • Check Document Raster Effects Settings:

    • Go to Effect > Document Raster Effects Settings.
    • Set the resolution to a lower value (e.g., 72 ppi).
    • Click OK.
  • Ensure your GPU drivers are up to date. Visit the official website of your GPU manufacturer to download and install the latest drivers.

  • Check File Complexity: If the issue occurs with complex files, try simplifying the file. If it happens with all files, the issue might be system-wide.

If the issue persists, it might be helpful to provide more details about your system specifications, the complexity of the file, and any recent changes to your setup. This information can assist in diagnosing the problem more accurately.

 

Best,

Anshul Saini

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New Here ,
Mar 23, 2024 Mar 23, 2024

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Switching to CPU preview as you suggested worked!  Thank you 🙏 

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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Same, and i have tried the trick of swithcing back from CPU to GPU.. and that's a fix - but i have NEVER had to do that before, and the fix is temporary. 

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Thank you for sharing your experience, @Martine5FE3. It's concerning that the switch between CPU and GPU preview modes provides only a temporary fix for the blurriness and pixelation issue.

 

To further troubleshoot this problem, could you provide some additional information?

  1. Have you recently updated your operating system or GPU drivers?
  2. Which operating system and Adobe Illustrator version are you currently using?
  3. Can you share your system specifications, including CPU, RAM, and GPU?
  4. Are you using any external devices, such as a tablet or external monitor connected via USB or HDMI? If so, what is the monitor's resolution?
  5. Could you provide a screenshot of your color settings in the document?
  6. Does this issue happen while working on specific or all new/old files?

With this information, we can better understand the root cause of the issue and provide more targeted assistance.

 

Looking forward to your response.

 

Best regards,

Anshul Saini

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Community Beginner ,
Mar 18, 2024 Mar 18, 2024

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Anshul,
Have you recently updated your operating system or GPU drivers?
If you are referring for OS updates – I do updates as they are approved/pushed through 3M. I have never known that there was a CPU / GPU update to do, so I cannot speak to that.
Which operating system and Adobe Illustrator version are you currently using?
Sonoma 14.4 / AI 28.3
Can you share your system specifications, including CPU, RAM, and GPU?
CPU 2.3 GHz 8-Core Intel Core i9
GPU AMD Radeon Pro 5500M 4 GB
Intel UHD Graphics 630 1536 MB
RAM 32 GB 2667 MHz DDR4
Are you using any external devices, such as a tablet or external monitor connected via USB or HDMI?
External Monitor HDMI - Eizo CG2730
If so, what is the monitor's resolution?
2560x1440 (default)
Could you provide a screenshot of your color settings in the document?
It happens in all my documents. They are all set up as CMYK
[A screenshot of a computer Description automatically generated]
Does this issue happen while working on specific or all new/old files?
ANY FILE.. new and old – so far as I can tell. It’s been happening for a few months and more frequently lately.
If you’d like I can start documenting every time it happens.,.. it happened again this am, which is why I revisited the previous post and commented.

Martine

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Thank you for providing detailed information about your setup, @Martine5FE3. Based on your description, here are some further steps you can take to troubleshoot the problem:

  • Since the blurriness and pixelation issue occurs, it's worth testing if setting the Mac & monitor resolution around 1920x1080 helps alleviate the problem. Sometimes, running the monitor at its default resolution might strain the GPU and cause display issues.

  • Given that your MacBook Pro is equipped with robust hardware, it's unusual for it to struggle with Illustrator performance. However, considering that your machine hardware specs are around 5 years old, it's possible that it may not be keeping up with the demands of newer software updates. Monitor your system's performance while working in Illustrator to see if it starts making a lot of fan noise or gets heated up, which could indicate a strain on the hardware.

  • Review the HelpX article on optimizing Illustrator performance (https://adobe.ly/49YUsNV) for tips on maximizing efficiency and minimizing lag in the application. This may include using Illustrator features effectively, optimizing OS, and utilizing hardware acceleration effectively.

  • If the issue persists, it would be helpful to start documenting every time it happens, including details such as file names and actions performed prior to the issue. This can provide valuable information for further troubleshooting and identifying patterns or triggers for the problem.

 

By following these steps and documenting your observations, we can better understand and address the blurriness and pixelation issue in Adobe Illustrator.

 

Please let me know if you have any further questions or if there's anything else I can assist you with.

 

Best,

Anshul Saini

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Explorer ,
Mar 25, 2024 Mar 25, 2024

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Agree, it's not really a fix, as it gives you a poorer experience. Using CPU sucks. It disables animated zoom

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Community Beginner ,
May 03, 2024 May 03, 2024

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Another infuriating step backwards for Adobe Illustrator. The great program that I loved has become a frustating, buggy, shadow of it's former self. This program now gets in my way and hampers my productivity. Great job, Adobe. 

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