Participant

Answered

Blurry and Pixelated Work Area

Forum|Forum|2 years ago
January 23, 2024
6 replies
19520 views

Help! Everything is blurry and pixelated.

I'm trying to work on a menu, and the file is a relatively normal size. While scrolling, zooming in and out, my workspace keeps blurring in certain sections and some elements disappear.

I have to zoom in and out until I find a sweet spot where it reloads and sharpens. The file works and it itsn't necessarily slow, it's just the loading of everything.

My Illustrator is updated, I've restarted my Macbook Pro multiple times. This problems persists! What can I do?

Bug

Correct answer Anshul_Saini

Hello @Impressive_Daisy0D45,

If you're experiencing blurriness and pixelation in the work area of Adobe Illustrator, try the following steps:

Switch to CPU Preview: Press Cmd + E (Mac) or Ctrl + E (Windows) to switch between GPU and CPU preview modes. Sometimes, GPU rendering can cause display issues.
Check Document Raster Effects Settings:
- Go to Effect > Document Raster Effects Settings.
- Set the resolution to a lower value (e.g., 72 ppi).
- Click OK.
Ensure your GPU drivers are up to date. Visit the official website of your GPU manufacturer to download and install the latest drivers.
Check File Complexity: If the issue occurs with complex files, try simplifying the file. If it happens with all files, the issue might be system-wide.

If the issue persists, it might be helpful to provide more details about your system specifications, the complexity of the file, and any recent changes to your setup. This information can assist in diagnosing the problem more accurately.

Best,

Anshul Saini

Y

youssef_6931

Participant

oooooo.psd

oooooo.zip

Anubhav M

Community Manager

Hello @youssef_6931,

Thank you for providing the file. It appears that the included vector smart object is not truly vector and includes a raster image, resulting in a blurry appearance. Could you please update the link to a higher-resolution image or the original vector file to see if that resolves the issue?

I look forward to your response.

Anubhav

venusk92068709

Participant

This might help you...under View - - > make sure Pixel Preview is unchecked. I found this by accident. Hope it helps!

D

digitaldiane

Inspiring

My Pixel Preview settings has always been unchecked.

cosmins83587181

Participant

Everything appears pixelated in Illustrator. Although I have embedded all my photos, every time I reopen my document, they appear blurred or pixelated. Additionally, my documents do not show up in the history when I open Illustrator. I have been using Illustrator for over six years, and it has never been this problematic. Can anyone recommend a good alternative to Illustrator? It's becoming ridiculously buggy.

Monika Gause

Community Expert

@cosmins83587181 schrieb:

I have been using Illustrator for over six years, and it has never been this problematic.

Please tell us about your hardware and system.

Did you already reboot the computer?

Reset the preferences?

Did you already uninstall, run the Adobe Cleaner tool and then reinstall?

bwstokes

Participating Frequently

Another infuriating step backwards for Adobe Illustrator. The great program that I loved has become a frustating, buggy, shadow of it's former self. This program now gets in my way and hampers my productivity. Great job, Adobe.

Anubhav M

Community Manager

Hello @bwstokes,

We understand that encountering technical issues can be frustrating. Would you mind sharing some more details, like the exact version of the OS/Illustrator, exact details of your workflow, and a screen recording of the problem (https://adobe.ly/3ynu2aL), so we can better assist you?

Looking forward to hearing from you.

Thanks,

Anubhav

bwstokes

Participating Frequently

M

Martine5FE3

Participant

Same, and i have tried the trick of swithcing back from CPU to GPU.. and that's a fix - but i have NEVER had to do that before, and the fix is temporary.

Anshul_Saini

Community Manager

Thank you for sharing your experience, @Martine5FE3. It's concerning that the switch between CPU and GPU preview modes provides only a temporary fix for the blurriness and pixelation issue.

To further troubleshoot this problem, could you provide some additional information?

Have you recently updated your operating system or GPU drivers?
Which operating system and Adobe Illustrator version are you currently using?
Can you share your system specifications, including CPU, RAM, and GPU?
Are you using any external devices, such as a tablet or external monitor connected via USB or HDMI? If so, what is the monitor's resolution?
Could you provide a screenshot of your color settings in the document?
Does this issue happen while working on specific or all new/old files?

With this information, we can better understand the root cause of the issue and provide more targeted assistance.

Looking forward to your response.

Best regards,

Anshul Saini

M

Martine5FE3

Participant

Anshul,
Have you recently updated your operating system or GPU drivers?
If you are referring for OS updates – I do updates as they are approved/pushed through 3M. I have never known that there was a CPU / GPU update to do, so I cannot speak to that.
Which operating system and Adobe Illustrator version are you currently using?
Sonoma 14.4 / AI 28.3
Can you share your system specifications, including CPU, RAM, and GPU?
CPU 2.3 GHz 8-Core Intel Core i9
GPU AMD Radeon Pro 5500M 4 GB
Intel UHD Graphics 630 1536 MB
RAM 32 GB 2667 MHz DDR4
Are you using any external devices, such as a tablet or external monitor connected via USB or HDMI?
External Monitor HDMI - Eizo CG2730
If so, what is the monitor's resolution?
2560x1440 (default)
Could you provide a screenshot of your color settings in the document?
It happens in all my documents. They are all set up as CMYK
[A screenshot of a computer Description automatically generated]
Does this issue happen while working on specific or all new/old files?
ANY FILE.. new and old – so far as I can tell. It’s been happening for a few months and more frequently lately.
If you’d like I can start documenting every time it happens.,.. it happened again this am, which is why I revisited the previous post and commented.

Martine

Anshul_Saini

Correct answer

Community Manager

Hello @Impressive_Daisy0D45,

If you're experiencing blurriness and pixelation in the work area of Adobe Illustrator, try the following steps:

Switch to CPU Preview: Press Cmd + E (Mac) or Ctrl + E (Windows) to switch between GPU and CPU preview modes. Sometimes, GPU rendering can cause display issues.
Check Document Raster Effects Settings:
- Go to Effect > Document Raster Effects Settings.
- Set the resolution to a lower value (e.g., 72 ppi).
- Click OK.
Ensure your GPU drivers are up to date. Visit the official website of your GPU manufacturer to download and install the latest drivers.
Check File Complexity: If the issue occurs with complex files, try simplifying the file. If it happens with all files, the issue might be system-wide.

If the issue persists, it might be helpful to provide more details about your system specifications, the complexity of the file, and any recent changes to your setup. This information can assist in diagnosing the problem more accurately.

Best,

Anshul Saini

C

CC36089582hjde

Participant

Switching to CPU preview as you suggested worked! Thank you 🙏

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