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Participant
August 14, 2022
Question

Borderless printing issue

  • August 14, 2022
  • 3 replies
  • 885 views

Hi,

 

I use MAC and am currently trying to print an A4 print using the borderless function (something that up until last week i was able to do with no problems). The paper size, artboard and printer settings are all set up correctly, and when i go to print previewe the page displays correctly. However when i am printing it, it is almost as if the image is zoomed in and it is cutting of 5mm from the bottom of the page and 5mm from the right hand side of the page. I have tried with 2 different printers so i know it is not a print issue, and I have spent hours on the phone to adobe support and had no luck. I am utterly stumped! Any help is greatly appreciated!  

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3 replies

Brad @ Roaring Mouse
Community Expert
Community Expert
August 15, 2022

What printer are you using? and what System?

If you've recently updated your System, make sure your driver is still compatible. Most printers that print borderless slightly enlarge the image to accomplish that, and some drivers have a setting to allow for varying this "expansion". Perhaps this setting has been changed without you realizing it?

Participant
August 30, 2022

Its the Epson WF-7840. I have reinstalled all drivers and they are up to date. Do you know where i would check if that setting has been changed?  

Monika Gause
Community Expert
Community Expert
August 30, 2022

The printer should have some documentation. That should tell you whether it can print borderless

Met1
Legend
August 15, 2022

"I have tried with 2 different printers so i know it is not a print issue"

So you can print to two other printers borderless? Why do you need a third?

Can you print borderless if you print from Acrobat?

Did you just update Illy?

Participant
August 30, 2022

yes i have tried printing as a pdf also but still have the same issue. 

John Mensinger
Community Expert
Community Expert
August 15, 2022

From here, one could only guess why it stopped working as it was. Have you tried saving as PDF, then printing from Acrobat?