Bounding box error, stuck in outline mode, and saving error

[Rizqah De Jongh]

Hi everyone. After a couple of minutes working in Illustrator I suddenly get this PARM error message, then I'm not able to resize objects. After that I get stuck in outline mode for some reason and also am not able to save the document or save copies ect. 

I'm using version 29.6.1 on an Asus Vivobook Pro 16X with Intel i7 processor, GeForce RTX 3050 GPU and 16GB RAM. Studio driver, Windows 11 and Illustrator are all up to date.

I restarted my laptop a couple of times, reinstalled the previous Illustrator version, then uninstalled and reinstalled the most recent version again. Reset my preferences too and still nothing. I've made sure bounding boxes are showing and I am using the selection tool, not the free transform tool. Free transform tool works okay but I'm working with text and want to keep the size of the text as is, just rezise the bounding box. I thought maybe the file is corrupt so I made a new document and copied everything over but no luck.

When restarting illustrator, it works again as usual for a while, but I have to redo a couple of things and sometimes some of my panels are missing.

Anyone who can help, please do. It's very frustrating and I have deadlines >.<

Thanks 🙂

[Abhishek Rao]

Hi @Rizqah De Jongh,

Thank you so much for sharing the detailed explanation and screenshot. I completely understand how frustrating this must be, especially with tight deadlines.

The PARM error along with the bounding box and outline mode issues often points to a GPU or font conflict. Could you please try disabling GPU Performance in Illustrator (you can find it under Preferences > Performance) and then check if the issue persists? Also, make sure your graphics drivers are fully up to date even if they say "Studio driver," as sometimes a clean reinstall can help.

It would also be helpful to try working in a new Windows local admin user account to rule out any profile-specific corruption. If you are using any third-party plugins or font managers, please try disabling them temporarily or test the issue in safe mode to rule out those and every other third-party software and services. 

If possible, please share a short screen recording showing the steps that lead to the error, so I can pass it to the team for further investigation.

Let me know how it goes.

Looking forward to your update.

Abhishek 

[Rizqah De Jongh]

Hi @Abhishek Rao 

Thanks a lot for your response! I'll try these steps out and get back to you.

[Rizqah De Jongh]

Hi @Abhishek Rao 

I could actually work for about 3 hours before it happened again. Please find the screen recording here>> Bounding Box Error.mp4
Sorry it's a bit frantic and repetitive near the middle. Didn't know if you'd need the rest of the video that shows the other errors but it's there. After the recording ended I restarted Illustrator and disabled GPU performance. It's working fine again so far.

My studio graphics driver is up to date but I've reinstalled it just in case. If the problem persists then I'll try a new windows user account and safe mode.

[Abhishek Rao]

Hi @Rizqah De Jongh,

Thanks for sharing the screen recording. Glad to hear the issue hasn't come back after disabling GPU performance. I tried to reproduce the behavior on my end but wasn't able to, so if the issue returns, it would be super helpful if you could share a sample affected file. If that's not possible, maybe you could create a new file using similar steps and sample data to see if the issue shows up there too. Once I have that, I can get it looked into further with the team.

Looking forward to your update.
Abhishek

[Marketing26446739grfe]

I am having the same issue!

[Abhishek Rao]

Hi @Marketing26446739grfe,

Sorry to hear you're facing the same issue. Could you confirm the version of Illustrator and Windows you're currently using? Try disabling GPU Performance by going to Illustrator's Preferences > Performance and see if that helps improve stability.

If the issue persists, let me know if you're using any third-party plugins or font managers, and whether the issue happens in all documents or just specific ones.

It would also be really helpful if you could share a sample file where this occurs. If the file is confidential, feel free to send it via DM on the community, so I can test and investigate it further.

Looking forward to hearing back from you.
Abhishek

[chiara_scrigner3428]

I'm having the same problem! I chatted with support this afternoon, and they first tried installing version 28.0, but it didn't work because Illustrator wouldn't launch. Then they uninstalled the entire Creative Cloud and reinstalled the latest version of Illustrator, but obviously the error appears after working on the project for a while, so the operator wasn't able to see the error live.
I urge Adobe to seriously investigate this error because it's extremely annoying, especially considering the cost of this software.

[HARSHIKA_VERMA]

Hi there,

Sorry for the experience. Would you mind telling us the version of Illustrator installed on your machine and the details of your operating system? As we are unable to reproduce the issue, it would be helpful if you could share the affected file with Abhishek Rao for investigation.

Please also try the suggestion shared by Abhishek and let us know if that helps. 

Does that happen with every file or with a specific file?

We will try our best.

Thanks,

Harshika 

[chiara_scrigner3428]

I reinstalled version 27 and since then everything has worked great, but I would like to know when this bug will be solved, so that I can update the version with peace of mind.
Chiara

[Elikah_NTBC]

I have the same problem. My version of Illustrator is 29.7.1. I followed the instructions by disabling the GPU. I don't have a problem with the bounding box, but now I can't highlight text. I don't think this is a temporary fix.

Please advise. Thank you.

[Anubhav M]

Hello @NTBC27392558x6qo,

I'm sorry to hear about your experience. Could you share a small screen recording of your exact workflow and the problem, and confirm if Illustrator behaves this way with all files, so we can try and replicate this on our end?

Looking forward to hearing from you.

Anubhav