Broken mouse wheel / Magic Mouse zoom in Illustrator v27.3

[randolfm]

Since the Illustrator update today to v 27.3, the mouse wheel zoom (with Alt key) does not work properly. With a single step, the zoom jumps to a maximum of 64000%. Also, the zoom is not centered on the cursor, but is somewhere off. In addition, the navigator no longer works either, or only very confused. I have now tried it on several Windows computers with 3 different (logitech-) mice and everywhere the same problem. As long as this is not fixed, I will have to switch back to version 27.2 where it works fine.

[Ares Hovhannesyan]

That was known issue that has been fixed. Try to reset preferences and inform dose it helps? Thanks

[randolfm]

Hi Ares, thanks for your quick reply. I had already tested that and unfortunately it did not help. The behavior exists only in the very last version from today (v 27.3). I also tried with disabled GPU performance settings and Animated Zoom, but without success. All drivers and updates (including mouse, graphics card and system) are up to date. I was also able to test it with different mice and even different Adobe accounts in the meantime. Everywhere the same. Does anyone else have this problem under Win11 / Ai 27.3?

[alberts36702089]

I also have this issue as of today's update (27.3). Not a problem in past updates. I tried to reset preferences as well and no luck. 

Interestingly, this issue ONLY happens if you hold down the Alt key and IMMEDIATELY zoom with the mouse wheel. If you hold down the Alt key for a second, and then zoom with the mouse wheel, it works normally. This becomes frustrating when zooming around an artboard quickly.

I also have a Logitech mouse, not sure if that is a common denominator here

[sandm4n]

Yup. Same here, started happening once it got updated today to v27.3. It jumps erratically to 64000% or down to 3.13%. I even tried resetting preferences, but that didn't fix it.

Running it on Win11.

[randolfm]

Thanks @alberts36702089 and @sandm4n for your feedback! The behavior is always a bit different for me. The zoom seems to run a bit sideways though. At work, I have now rolled back the update. In the home office I will try it for the time being with Ctrl+Space+mouse button until the problem is fixed. In Photoshop this works fine, but depending on the complexity Illustrator is sometimes a bit overwhelmed for this ... 😉

[Walter de Lima]

Hello, I've the same problem. Windows 10.

[Anshul_Saini]

Hi @randolfm @Walter de Lima @sandm4n @alberts36702089 @nilsw78040767,

We understand your frustration and apologize for the inconvenience caused by the broken mouse wheel zoom in Illustrator v27.3.

We are able to replicate the issue in-house and have logged a bug with our product team. We're currently working on a fix and will keep you updated on the progress.

In the meantime, would you all mind upvoting the UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46335589-mouse-...) to help us prioritize the issue and stay tuned for updates?

As a temporary solution, you may roll back to the previous version (v27.2), where the mouse wheel zoom works fine.

We appreciate your patience and understanding while we work to resolve this issue.

Thanks,

Anshul Saini

[Monika Gause]

I cannot reproduce that: https://youtu.be/4jOsAGjkuUg

It's either an issue with a particular mouse (mine is a Logitech Pebble) or indeed a preferences issue. Since people have also reported it happening with Mac OS, this doesn't seem to be a system thing.

[randolfm]

Hi everyone, hi Monika, thanks for your answers!

Yes, I have now tested it on different systems with different hardware and it is unfortunately the same everywhere.

This is how it behaves on my laptop:
https://youtu.be/yrYVH_-UaY0

[Monika Gause]

Wow, that's crazy.

Anshul already replied that the engineers could reproduce it and are at it. So hopefully they will solve it soon.

[nilsw78040767]

This is unusable, please fix this as soon as possible.

How can this pushed into a productive version?

[DAA-DS-01]

That is exactly the right question. Everyone makes mistakes, but sometimes in professional environments these mistakes are extremely annoying, cause costs or simply cost time for which I am not paid. I can hardly charge my customers for the fact that I had to spend 2 hours researching why my software no longer works.

BTW. I saw the post here too late and posted about it myself.
https://community.adobe.com/t5/illustrator-discussions/zoom-mouse-wheel-too-sensitive/td-p/13602844

[Anshul_Saini]

Hi All,

I hope this message finds you well. I wanted to provide you with an update on this issue we have been experiencing with Illustrator update v27.3.

Our product team has made an attempt to address the issue in the prerelease build v27.3.1_629. Would you all mind trying the prerelease build and letting us know if the issue has been resolved for you?

To join the Illustrator prerelease program, please follow these steps:

1. Click on this link (www.adobeprerelease.com/)
2. Go to the "Available Program" section to join the Illustrator prerelease.
3. Accept the Prerelease agreement.
4. Install the Prerelease build v27.3.1_629 by closing Illustrator and going to the Creative Cloud Desktop app > Prerelease section under apps > click on install. Please note that this will not replace the existing installation of the Release build of Illustrator.
5.  

However, if you are still experiencing the issue, please upvote this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46336564-zoom-w...) and add your comment to get an update on it.

Thank you for your cooperation and patience in resolving this issue.

Best,

Anshul Saini

CC: @randolfm @Walter de Lima @sandm4n @alberts36702089 @nilsw78040767 @DAA-DS-01 @Lukey-t 

@julien.cdf @TRENDWER @Petr Holusa

[Anshul_Saini · Accepted solution]

Hello everyone,

I am writing to provide an update on the issue with the mouse wheel or Magic Mouse zoom not working correctly in Illustrator.

We highly recommend updating to the latest version of Illustrator (v27.3.1), as we have released an update that aims to address this problem. If you still experience issues with the mouse wheel or Magic Mouse zoom after updating, please feel free to reach out to me directly for further assistance.

Best,

Anshul Saini

[zacp6478168]

Hi Anshul,

I'm still experiencing this sensitive zoom issue with two different mice. I've tried multiple versions of Illustrator, including 27.3.1 and the latest 28.0 and every time I reboot, one tiny nudge of my scroll wheel sends the zoom from 25% to 6400%. I was running Mac OS Ventura and experienced this issue. Now I'm on Sonoma 14.0 and it's still happening. Any help?

[Hacksaw]

This is happening to me on 28.1. Magic mouse, Sonoma 14.4.1

[Hacksaw]

This is still happening to me on 29.4.

[Lukey-t]

I use a Apple Magic Mouse prodominatly to navigate my illustrator files. After the last update when i use option and mouse to zoom it's become stupidly fast! Where can i change the sensitivity? It's not the same as usual scrolling, thats fine. Just the zoom rate.

Many Thanks

[Anshul_Saini]

Hi @Lukey-t,

We understand your frustration and apologize for the inconvenience caused by the broken mouse wheel zoom in Illustrator v27.3.

We are able to replicate the issue in-house and have logged a bug with our product team. We're currently working on a fix and will keep you updated on the progress.

In the meantime, would you mind upvoting the UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46335589-mouse-...) to help us prioritize the issue and stay tuned for updates?

As a temporary solution, you may roll back to the previous version (v27.2), where the mouse wheel zoom works fine.

We appreciate your patience and understanding while we work to resolve this issue.

Thanks,

Anshul Saini

[DAA-DS-01]

I am always amazed how you manage to sabotage basic functions with new "updates". Illustrator 27.3 jumps by several 1000% when zooming with pressed CTRL key and mouse wheel. After updating the graphics drivers (I suspected the animated zoom), reinstalling the mouse drivers, researching how to change the scroll speed, I downgraded Illustrator to 27.2. Mouse zoom works again and my workspace is also deleted. Thanks for nothing.

Windows 10 - 22H2, Illustrator 27.3, RTX 2080, Logitech M720

[Anubhav M]

Hello @DAA-DS-01,

We understand your frustration and apologize for the inconvenience caused by the broken mouse wheel zoom in Illustrator v27.3.

We are able to replicate the issue in-house and have logged a bug with our product team. We're currently working on a fix and will keep you updated on the progress.

In the meantime, would you mind upvoting the UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/46335589-mouse-...) to help us prioritize the issue and stay tuned for updates?

As a temporary solution, you may roll back to the previous version (v27.2), where the mouse wheel zoom works fine.

We appreciate your patience and understanding while we work to resolve this issue.

Thanks,

Anubhav

[Petr Holusa]

Hi,

Not sure if this is Logitech or Ai bug but I have Marathon Mouse M705 with infinity scroll and when I use alt+scrolling up and down the zoom is mentaly jumping in crazy numbers like from 50% to 400% even when I move the wheel just about 0.1 mm. 

Anyone had some issue like this? Thank you.

[Monika Gause]

Some third party input devices just do this.

You might want to report it at: http://illustrator.uservoice.com

as well as to Logitech.

[Akira X3]

Hi, 

Same here with Logitech MX Master 3 mouse. Very inoing 😐