Bug for CPU Preview

[lostonthedge]

In some CMYK documents, the preview keeps switching to the CPU preview instead of using the GPU preview. I have no idea about why is this happening.

PS: I have tried every other solution for this but it doesn't work. Please help.

[Monika Gause]

Please tell us your version and system.

Please tell us your hardware specifications.

This happens in some documents. Do they have anything in common?

[lostonthedge]

Sorry for the delay in answering this.

Illustrator version: 27.1

Here are my system specs:

Sometimes it occurs in few documents, especially CMYK.

[lostonthedge]

[Anshul_Saini]

Hi @lostonthedge,

We are sorry for the trouble. Many users have reported multiple users. Would you mind confirming the OS & sharing your system specs, like RAM, GPU make & model? Also, would it be possible for you to share some sample files in which you are facing this issue? It would be really helpful for us to investigate the issue further.

I will be looking forward to your response.

Thanks,

Anshul Saini

[lostonthedge]

Here are my CPU specs:

GPU being used:

Unfortunately I would not be able to share some files because these are marked as confidential or is treated as the property of the organization that I currently work in. I mostly work with packaging design so there are some heavy files that I work with, some of them includes textures, mockups, product images and all of that.

[Anshul_Saini]

Thanks for sharing the details. Without sample files, I am afraid it is not possible to further investigate the issue.

I would suggest deleting one layer/ group at a time to check if you are able to switch back to GPU mode or not, as this is a file-specific issue. A layer must be defective, which is causing this.

Let us know if you find the defective layer.

Regards,

Anshul Saini

[lostonthedge]

Hello Sir

Thank you for getting back but I have found a solution:

1. All you need to do is switch to your studio driver (Open NVIDIA Geforce Experience software) and update it if you haven't.
2. After that run the commands, " %temp%, prefetch, temp ", delete all the files in the respective folder. If some of the files are not deleted, don't worry about it.
3. Restart your Creative Cloud app along with your computer too.

That should ideally do the job.

[lostonthedge]

This issue is still happening. The solution that I provided didn't work again.

[Sverre5EF3]

Same problem here. Keeps switching to cpu and gpu is greyed out on AI 27.1.1. Document type does not matter. Big files, small files, vector objects or raster... It happens every day. Tried everything suggested online, but nothing works.

Prosessor Intel(R) Core(TM) i9-10885H CPU @ 2.40GHz 2.40 GHz
RAM 64,0 GB

NVIDIA Quadro RTX 4000

[lostonthedge]

Same here.

[Anshul_Saini]

Hi @Sverre5EF3,

Thanks for reaching out and sharing the details. The team is investigating the issue and has requested sample files.

Would you mind sharing some sample files here or via DM with me? It would be really helpful for us.

Looking forward to your response.

Thanks,

Anshul Saini