Participant

Question

BUG: Images moving within clipping mask after save & re-open (v29.3)

Forum|Forum|1 year ago
February 19, 2025
3 replies
1502 views

I've noted on a few occasions that after saving a piece of work (as standard .AI, no special attributes) that I've had images within clipping masks move.

Tha mask itself stays in place but the image has moved upwards a significant amount within it. Not a bit, bit a lot. This has heppened on multiple pieces of work, both embedded images and linked.

This doesnt seem to happen every time, but has been increasingly common.

Files are stored on the local HDD - However I've also had the same result on 2 different PCs when I took the file home to work on it on a memory stick.

See example attached.

Bug

M

mathieu_8050

Participant

same here.

A

alexs96779251

Participant

Yup. Me too. Using Adobe Illustrator (version 29.4) on a MacBook Pro. Happens every time on some files (I fix them, and upon next load the images in the masks are misplaced again)

Anubhav M

Community Manager

Hello @alexs96779251,

Our team is currently investigating this problem, and it will be fixed in a future release. For the time being, kindly use File>Place instead of drag-dropping your images as a workaround and share your observations.

Looking forward to hearing from you.
Anubhav

Anshul_Saini

Community Manager

Hi @Darkcat Studios,

Thanks for bringing this up! We’ve seen similar reports from other users, but so far, we haven’t been able to replicate the issue on our end. This has also been reported on UserVoice, and I’d recommend upvoting and adding your experience there for any updates: https://adobe.ly/4k9j8cj.

From what we’ve seen, the issue seems to have started with v29.2.1, as the first report came in on Feb 3, and v29.3 was released on Feb 12. To help us log this directly with the product team, could you please share the following details?

• Does this happen with all files or only specific image formats like JPG or PNG?

• Can you share some sample Ai files along with images where this occurs?

• What are your system specs (CPU, GPU, RAM)?

• A screen recording of the issue would also be really helpful for investigation.

We’d love to investigate this further and address it. I look forward to your response!

Best,

Anshul Saini

D

Darkcat StudiosAuthor

Participant

Hi Anshul, thanks for the response, and sorry I didnt reply sooner.
Please see my answers below:

• Does this happen with all files or only specific image formats like JPG or PNG?
Not sure, I use almost 100% .JPG for embedded images so can only speak for those.

• Can you share some sample Ai files along with images where this occurs?
I shall try to attach.

• What are your system specs (CPU, GPU, RAM)?
DELL Precision 5810 - Intel Xeon E5-1650v3 / 64GB RAM / NVIDIA Quadro M2000 gpu

• A screen recording of the issue would also be really helpful for investigation.
Will try to attach.

Aditional note: I have just opened up some older files (months since opened / saved) and some are affected by the shift.

Anshul_Saini

Community Manager

Hi @Darkcat Studios,

Thank you for sharing the info. We have raised a bug with the product team, and an investigation is already underway.

In the meantime, I recommend visiting the UserVoice page dedicated to this issue: https://adobe.ly/4bA0xSM.

Please consider upvoting and adding any relevant details there. This will help the team prioritize the issue and provide updates directly on that thread once a fix is available.

We appreciate your patience, and I’ll keep you posted on any developments. If you have further questions or concerns, please let me know.

Best,

Anshul Saini

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