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bug in new illustrator update?

Participant ,
Jun 28, 2024 Jun 28, 2024

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hi all,

ive recently installed the new illustrator update, v. 28.5, and it started crashing frequently, about every few hours, though i cant pinpoint what is making it crash.

Bug?

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Adobe
Community Expert ,
Jun 28, 2024 Jun 28, 2024

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Which system is it? And can you please look up the exact version number?

 

Do you perhaps have the Character panel open? Or does that happen when you open it?

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Participant ,
Jun 28, 2024 Jun 28, 2024

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monika,

im using windows 11, and what do you mean the exact version, its 28.5. and no, it doesnt have to do with the charachter panel, i checked

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Community Expert ,
Jun 29, 2024 Jun 29, 2024

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thank you for the version number. A couple of people are reporting difficulties with Windows 11. There are some threads in the forum about it that you could search for, but I don't know if there is already a common suspect that always causes issues.

 

Do you have a Wacom tablet?

Somegeneral troubleshooting steps are linked in here: https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-not-launching-on-windows-11/...

 

You might need to contact Customer Care so they can have a look into it: https://helpx.adobe.com/contact.html 

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New Here ,
Jun 29, 2024 Jun 29, 2024

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I am also having frequent crashes with V28.5 running on Windows 11.    It just crashes randomly freezes and then crashes and throws up 'Do you want to send an Error Report'.  Any ideas appreciated.

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New Here ,
Jun 29, 2024 Jun 29, 2024

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It crashes all the time on Windows 11 if it is sitting idle, but it does not crash when in use. Fortunately, it saves a fairly recent recovery version, which is a huge safety net. We assumed it had to do with compatibility with older graphics cards and drivers, which was the problem in the early days of CC.

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Community Expert ,
Jun 29, 2024 Jun 29, 2024

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Please contact Customer Care, so thex can have a look at it. https://helpx.adobe.com/contact.html 

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Adobe Employee ,
Jun 29, 2024 Jun 29, 2024

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LATEST

Hello @MimiF, @Demented Pixel, @wtkgraphics,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4cCvLI0) and checking if they help? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3xEWwwM). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

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