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illustrator 2022 not launching on windows 11

New Here ,
Oct 02, 2022 Oct 02, 2022

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Hello, I just subscribed in creative cloud to use illustrator but all the apps are working except it! It's always lagging and I have to force close the app and it never opened 

I tried creative cloud cleaner, restarting my computer, installing different versions but none of them worked
Screenshot (46).pngScreenshot (47).png

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Bug , Performance

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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Start by checking for any crash logs or for that matter your Event Viewer. Having this info along with exact system info might clarify things. That said, since the splash screen is black it seems there is either a problem with accessing the installation folder or your graphics hardware. That would be worth checking as well.

 

Mylenium

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