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illustrator 2022 not launching on windows 11

New Here ,
Oct 02, 2022 Oct 02, 2022

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Hello, I just subscribed in creative cloud to use illustrator but all the apps are working except it! It's always lagging and I have to force close the app and it never opened 

I tried creative cloud cleaner, restarting my computer, installing different versions but none of them worked
Screenshot (46).pngScreenshot (47).png

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Bug , Performance

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Adobe
LEGEND ,
Oct 03, 2022 Oct 03, 2022

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Start by checking for any crash logs or for that matter your Event Viewer. Having this info along with exact system info might clarify things. That said, since the splash screen is black it seems there is either a problem with accessing the installation folder or your graphics hardware. That would be worth checking as well.

 

Mylenium

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New Here ,
Jan 23, 2024 Jan 23, 2024

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Engaged ,
Jan 23, 2024 Jan 23, 2024

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Are you using Windows?

If so you can do the following;

Type Event View in the bottom Search window.

In Event Viewer in Left Window pane select Windows Logs 

Click on the arrow to the left of Windows Logs

Right Mouse Click on Applications

Select "Find" and type Adobe Illustrator

This should explain why AI is not loading. 

You can post the results if you need help.

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Hello @Siperram,

We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3u6BeX1) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/48MYit4). We appreciate your time and patience in helping us resolve this issue.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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