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Siperram
Siperram
Participant
Oct 3, 2022 12:01 AM UTC
Question

illustrator 2022 not launching on windows 11

Hello, I just subscribed in creative cloud to use illustrator but all the apps are working except it! It's always lagging and I have to force close the app and it never opened 

I tried creative cloud cleaner, restarting my computer, installing different versions but none of them worked

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    4 replies

    Blind34982162vxhz
    Participant
    Jan 23, 2024 4:25 PM UTC
    Screenshot_2024-01-23_214136.png
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    westdr1dw
    Legend
    Jan 23, 2024 4:55 PM UTC

    Are you using Windows?

    If so you can do the following;

    Type Event View in the bottom Search window.

    In Event Viewer in Left Window pane select Windows Logs 

    Click on the arrow to the left of Windows Logs

    Right Mouse Click on Applications

    Select "Find" and type Adobe Illustrator

    This should explain why AI is not loading. 

    You can post the results if you need help.

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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Jan 25, 2024 9:40 PM UTC

    Hello @Siperram,

    We understand how frustrating it can be to encounter crashes in the middle of work. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3u6BeX1) and checking if it helps? Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/48MYit4). We appreciate your time and patience in helping us resolve this issue.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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    Mylenium
    Mylenium
    Legend
    Oct 3, 2022 8:06 AM UTC

    Start by checking for any crash logs or for that matter your Event Viewer. Having this info along with exact system info might clarify things. That said, since the splash screen is black it seems there is either a problem with accessing the installation folder or your graphics hardware. That would be worth checking as well.

     

    Mylenium

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