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JustBrie
Participant
June 3, 2019
Answered

Can't access AI Libraries - Network Settings?

  • June 3, 2019
  • 2 replies
  • 1204 views

Hi, I'm running into a new issue with my Adobe Creative Cloud/Illustrator files.

I cannot access or see my Library files any longer - is this a result of the auto update?

I've reset my computer, relaunched CC, tried to sift through the online advise but can't find an answer.

Here is the exact error: We have detected a problem with your network settings. Click here to troubleshoot.

Any help you can offer would be incredible. I have files I need to complete and get to a client asap.

Thanks,

Brie

This topic has been closed for replies.
Correct answer Monika Gause

You should all contact customer care, because they can login to your system and check things out. Contact Customer Care

We on the forum don't even know your system or any details, because you didn't tell us.

2 replies

L
lindam25606643
Participant
August 26, 2021

Did you get help with Network setting. I am having the same problem August  26 2021

 

M
miker61647941
Participant
June 10, 2019

this is so annoying, all of my PS libraries suddenly stopped working.

    WeeV
    WeeV
    Participant
    June 10, 2019

    I'm having the same issue with InDesign and Photoshop libraries. It's telling me I have problem with network settings but I'm not experiencing any network problems.

    Monika Gause
    Community Expert
    Monika GauseCommunity ExpertCorrect answer
    Community Expert
    June 10, 2019

    You should all contact customer care, because they can login to your system and check things out. Contact Customer Care

    We on the forum don't even know your system or any details, because you didn't tell us.

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