Can't activate fonts

[imsam67]

I have active subscription to Creative Cloud. The other day, I used a font that I picked from the fonts library in an Illustrator design.

Now, every time I open it, the background is pink and when I try activating the font, it spins and spins and does nothing -- see below. Any idea how to fix this issue?

[Myra Ferguson]

Here's some info on troubleshooting activated fonts not showing up https://helpx.adobe.com/fonts/kb/troubleshoot-font-activation.html

[imsam67]

Thanks for your response.

In the Creative Cloud desktop app, I'm not seeing the fonts icon at the top right corner. This seems to be what the link you shared is showing. The only way I can see/manage fonts is through the web.

BTW, my subscription is for "Creative Cloud All Apps" and I do see the font as "active" on "My Adobe Fonts" web site.

Any idea what's wrong?

[Myra Ferguson · Accepted solution]

Ooh... you should have an "f" at the top. There is a part in the troubleshooting that gives instructions for when the font menu is blank. You might also try that for the "f" completely missing.

I'd also continue down the original troubleshooting list to sign out of Creative Cloud and restart your computer. Something is keeping your Creative Cloud account from talking to Adobe Fonts. Maybe one of those steps (or a combination of them) can restore that connection.

[imsam67]

Thank you! Restarting my computer fixed the issue. Thanks again!

[DBONA]

It also happens to me, I activated the fonts but it doesn't allow me to use them on Indesign software

[Myra Ferguson]

Does it work if you restart your computer?

[Monika Gause]

What kind of fonts are they?

Are your versions of Illustrator and InDesign the same?