Can't create new documents?

[lindsay.bitz]

Illustrator essentially won't let me create any new files, unless from presets on the main screen upon application launch. Whenever I open the "Create new" dialog (as shown in attached image), it's simply blank. The software is on the most recent version (25.2.3), and I have tried uninstalling and reinstalling on my computer, and the same issue persists.

[Monika Gause]

Can you open the preferences and then turn on the Legacy New dialog box?

[Ton Frederiks · Accepted solution]

It is a workaround (maybe): Preferences > General > Use legacy "New File" interface.

[lindsay.bitz]

This does allow me to make new files until the larger issue is fixed, thanks.

[Nick Gioia]

Have you tried a uninstall and a reinstall?

[Ashutosh_Mishra]

Hi there,

Apologies for the delayed response. In addition to the helpful workaround shared by Ton, I'd request you to try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if they help.

Looking forward to your response.

Regards,

Ashutosh