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Can't Finish Previewing[Renamed]

Forum|Forum|7 years ago
October 31, 2018
1 reply
1251 views

Ever since I installed the new version CC 2019, it crashes every 30 mins.

Error code: Can't preview blablabla.

Can't open the file again unless I restart illustrator.

Error code: not enough RAM blablabla.

My PC has 12 GB of RAM!!!

A company as large as Adobe should do better than this!

I am going back to 2018 btw. not gonna try 2019 until 2020.

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Correct answer Srishti Bali

Hi All,

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

Regards,

Srishti

Doug A Roberts

Community Expert

A very sound principle, but if you want it this has apparently been solved in beta:

New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM) – Adobe Illustrato…

Srishti BaliCorrect answer

Legend

Hi All,

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

Regards,

Srishti

Srishti Bali

Legend

Hi, I'm still experiencing the "can't finish previewing problem" on Illustrator 23.0 but the Creative Cloud Manager doesn't propose to update to 23.1. Is it due to translation works (french version coming later?).

Thanks a lot ++

Hi Julien,

Please sign out and sign in to Creative Cloud Desktop App and try these steps: FAQ: How to Update Illustrator? – Adobe Illustrator Feedback again.

Regards,

Srishti

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