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pengs12785254
Participant
October 31, 2018
Answered

Can't Finish Previewing[Renamed]

  • October 31, 2018
  • 1 reply
  • 1251 views

Ever since I installed the new version CC 2019, it crashes every 30 mins.

Error code: Can't preview blablabla.

Can't open the file again unless I restart illustrator.

Error code: not enough RAM blablabla.

My PC has 12 GB of RAM!!!

A company as large as Adobe should do better than this!

I am going back to 2018 btw. not gonna try 2019 until 2020.

This topic has been closed for replies.
Correct answer Srishti Bali

Hi All,

We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1

Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in while updating.

Regards,

Srishti

1 reply

Doug A Roberts
Community Expert
Doug A RobertsCommunity Expert
Community Expert
October 31, 2018

A very sound principle, but if you want it this has apparently been solved in beta:

New update (v23) crashes Illustrator consistently with Can't finish previewing or enough memory (RAM) – Adobe Illustrato…

laubywane
laubywane
Participant
October 31, 2018

J'ai les mêmes problèmes et en version 23.0 et c'est vraiment désagréable quand on bosse. Le problème est toujours le même à chaque fois qu'il y a une mise à jour d'un système, les licences ne suivent pas dans l'optimisation de leur logiciel. Et ça fait 20 ans que ça dure. La seule chose qui a changé, il est  impossible maintenant de contacter Adobe pour leur dire ce qu’on en pense et il faut payer tous les mois !!!

J'espère que la version 23.1 va bientôt arriver et réglet ces problèmes.

I have the same problems and version 23.0 and it's really unpleasant when we work. The problem is always the same each time there is a system update, licenses do not follow in the optimization of their software. And it's been 20 years that lasts. The only thing that has changed, it is impossible now to contact Adobe to tell them what we think and you have to pay every month!

I hope that version 23.1 will come soon and solve these problems.

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