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dans73382883
Participant
September 5, 2023
Answered

Can't import workspaces into 2023

  • September 5, 2023
  • 1 reply
  • 1656 views

I keep up to date with adobe programs but I opened a file that gave a warning that the file had been created in a newer version of illustrator, as I thought i was up to date I checked CC and found that illustrtor wasn't in the downloaded list but underneath with an install button which is strange as i was using it. Thinking it may be a bug I re-installed illustrator but now my workspaces have disappeared and when I try to import them i get an error saying that the files don't contain valid illustrator settings

    This topic has been closed for replies.
    Correct answer Anubhav M

    Hello @dans73382883,

     

    We understand how frustrating it can be to not have your settings migrated when installing Illustrator. Would you mind trying to copy the Workspaces folder manually from the following locations and paste it to the exact location on your current version of Illustrator installed on your device and checking if it helps?

     

    macOS:

    • ~/Library/Preferences/Adobe Illustrator <version> Settings/en_GB/Workspaces
    • ~/Library/Preferences/Adobe Illustrator <version> Settings/en_GB/Modified Workspaces

    Windows 10: 

    • C:\Users\<your username>\AppData\Roaming\Adobe\Adobe Illustrator <version> Settings\en_US\x64\Workspaces
    • C:\Users\<your username>\AppData\Roaming\Adobe\Adobe Illustrator <version> Settings\en_US\x64\Modified Workspaces

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity ManagerCorrect answer
    Community Manager
    September 5, 2023

    Hello @dans73382883,

     

    We understand how frustrating it can be to not have your settings migrated when installing Illustrator. Would you mind trying to copy the Workspaces folder manually from the following locations and paste it to the exact location on your current version of Illustrator installed on your device and checking if it helps?

     

    macOS:

    • ~/Library/Preferences/Adobe Illustrator <version> Settings/en_GB/Workspaces
    • ~/Library/Preferences/Adobe Illustrator <version> Settings/en_GB/Modified Workspaces

    Windows 10: 

    • C:\Users\<your username>\AppData\Roaming\Adobe\Adobe Illustrator <version> Settings\en_US\x64\Workspaces
    • C:\Users\<your username>\AppData\Roaming\Adobe\Adobe Illustrator <version> Settings\en_US\x64\Modified Workspaces

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    Zen Creative Agency
    Zen Creative Agency
    Known Participant
    May 15, 2024

    IF YOU REALLY UNDERSTOOD HOW FRUSTRATING THIS IS, YOU WOULD HAVE FIXED IT YEARS AGO.

    WORKSPACES STILL DISAPPEARING OVER AND OVER AGAIN, VARIOUS APPS. NO EASY WAY TO IMPORT WORKSPACES LIKE YOU USED TO HAVE. DAMN IT ADOBE, YOUR SOFTWARE IS JUST GETTING SO INCREDIBLY BAD.

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      May 16, 2024

      Hi there,

       

      We understand your frustration here. You can import previously saved settings, which includes workspaces as well by following these steps: 

      • Go to Edit > My Settings > Import Settings and select the file you saved earlier

      Did you try that? 


      Regards,

      Srishti

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