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mikef928
Inspiring
August 13, 2019
Answered

Can't open Adobe Illustrator CS6

  • August 13, 2019
  • 1 reply
  • 2929 views

Last month, I temporarily installed Illustrator CC. Then I cancelled my subscription to Illustrator CC. Now I want to open my version of Illustrator CS6, but when I try to open it, the Adobe Application Manager appears and says that I need to "Renew your subscription" by going to the "Subscription Manager". When I click on the "Subscription Manager", it takes me to a Creative Cloud window, where it gives me the option to Install the latest available update. I don't want to update. How can I open and use my old version of Adobe Illustrator CS6 ? Thank you in advance.

    This topic has been closed for replies.
    Correct answer mikef928

    I called Adobe at 800-585-0774. I told them my problem, and they put me in touch with tech support. I gave the nice Indian man control of my screen. He tried some things which didn't work. So he trashed all of my Adobe products. Then he downloaded the Adobe CS6 Premium to my computer and reinstalled everything. It was a long process to go through, but everything seems to be working fine now. Thank you all very much for your input.

    1 reply

    T
    Test Screen Name
    Legend
    August 13, 2019

    Installing CC probably updated your CS6 to the CC version of CS6, which uses CC licensing. You have to do a deep clean to get rid of all traces of CC, then you can reinstall CS6 from your original disk with original serial number.

    M
    mikef928AuthorCorrect answer
    Inspiring
    August 14, 2019

    I called Adobe at 800-585-0774. I told them my problem, and they put me in touch with tech support. I gave the nice Indian man control of my screen. He tried some things which didn't work. So he trashed all of my Adobe products. Then he downloaded the Adobe CS6 Premium to my computer and reinstalled everything. It was a long process to go through, but everything seems to be working fine now. Thank you all very much for your input.

    C
    Cometsoft
    Participant
    August 14, 2019

    Thanks, I'll try that number tomorrow.  Good deal that it worked out for you.

    Update:  turned out that it was an OS problem.  Deleting the CC stuff did work.  Solution (on a Mac - Mojave and Sierra) was to open the dmg package contents and run the install file from the MacOS subdirectory.  I sure don't remember doing that before.

    Installing Creative Suite on macOS 10.12 (Sierra)

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