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Can't open Illustrator nor able to uninstall

New Here ,
Aug 26, 2023 Aug 26, 2023

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Hi there,

 

I'm not getting any answers when I searched the community post here. So, am creating a new post.

I'm not able to open my illustrator program even though its been updated to the latest version.

 

So, I tried to unistall using both on my windows control panel and also the via the creative cloud desktop app. It failed. It kept showing that there is a conflict in uninstalling the program.

 

Why is illustrator always having some kind of issues? Can someone here help me on this please?

 

Much appreciated!

 

Thank You!

 

Regards,

Sunil

TOPICS
Bug , How-to , Performance , Tools

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Adobe
Community Expert ,
Aug 26, 2023 Aug 26, 2023

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New Here ,
Aug 26, 2023 Aug 26, 2023

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Hi Ton,

 

No. I've downloaded it and chose option 4. I'm yet to restart my desktop.

I'll let you know if it has worked.

 

But why is illustrator in particular having these kind of issues? Noticed that each time I do an update on this I will not be able to launch it. I would have to restart my desktop in order to launch it. At times it just doesn't open.

 

Thanks.

 

Regards,
Sunil

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New Here ,
Aug 27, 2023 Aug 27, 2023

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Hi Ton,

 

It seems to have worked. But seriously why the need to go through these steps to recover the illustrator program?

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Community Expert ,
Aug 27, 2023 Aug 27, 2023

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Good to hear that helped, but what causes the corruption, it can be anything with software. I personally never needed the cleaner tool.

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New Here ,
Aug 30, 2023 Aug 30, 2023

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Hi Ton,

 

Unfortunately, its still not working.

 

A few days later, when I tried to open illustrator, its the same thing again.

This is very frustrating!

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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You might want to contact Customer Care and have them login to your system so they can check this out and advise you.

Something on your computer seems to be conflicting.

https://helpx.adobe.com/contact.html 

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Adobe Employee ,
Sep 04, 2023 Sep 04, 2023

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Hello @V.Sunil,

 

I'm sorry to hear that you're still experiencing issues with Illustrator. It can indeed be frustrating when software doesn't work as expected.

 

I see that you reached out to our support, and they recommended not having multiple antivirus programs installed on your computer. If you have more than one antivirus program, it's a good idea to disable or uninstall one of them. Additionally, you can add Illustrator and other Adobe apps & processes as an exception in programs like Trend Micro and McAfee. This should help prevent any conflicts that might be causing issues with Illustrator. Also, ensure that you are using the latest version of Trend Micro, as there was some issue with the older version, which caused Illustrator to crash.

 

Please give this a try, and hopefully, it will resolve the problems you've been experiencing with Illustrator. If you have any further questions or encounter any more issues, don't hesitate to reach out for assistance.

 

Best,

Anshul Saini

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