can't open illustrator old version v22.1

[yafitl7346812]

I recently updated to illustrator v28.5 and I also have a very old version V22.1 installed.

sometimes I need to open the old version, and everything was fine, up until now.

In the  last few days, when I try I keep getting this screen. I also tried to open via creative cloud.

The help center can't assist me

[Monika Gause]

You could try this: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Whatever you do, do not uninstall unless you have a full installer for that version. You will not be able to download older versions again.

[yafitl7346812]

Hi, thank you for your reply, I did every step, including the last one and also the manual check for localhost....and still the same problem... don't know what else to do

[Anubhav M]

Hello @yafitl7346812,

I'm sorry to hear about your experience. Would you mind trying the suggestions in this help article (https://adobe.ly/3VAvSx4) and letting us know if they help?

Looking forward to hearing from you.

Thanks,

Anubhav

[yafitl7346812]

Hi and thank you for your help

I was searching for the error message in the link you gave me but didn't
see it.
What should I do if the error I get is about purchasing the software or
trying a trial ?
I attached a screenshot

[Anubhav M · Accepted solution]

Hello @yafitl7346812,

Thanks for confirming that. Kindly try the suggestions shared under the last option labelled n/a (https://adobe.ly/4cb0rAl). Once done, ensure to restart your computer before relaunching Illustrator and let us know if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav

[yafitl7346812]

Hi and thank you for keeping trying to help, I appreciate it.

I did everything in the instruction, but one thing didn't go well in the sls store folder. 

It is gray and can't be checked

I attached screenshot

[yafitl7346812]

Hi

can you see the answer above ?